Operations Manager at Francole Cleaning Services

Location: Lekki, Lagos

Job Summary

• We require the services of an experienced Cleaning Operations Manager to join our team.

Job Responsibilities
Operations management:

• Ensure quality execution of every assigned job retainership / one-off that guarantees customer satisfaction
• Monitor strict adherence to SOP and standards of cleanliness and other services
• Coordinate all operations activities effectively to meet customer /company expectations

Quality assurance:

• Regular assessment of all locations /site performance

Customer relationship management:

• Regular interface with clients by visits and phone calls
• Prevent as much as possible any clients complaints and resolve issues as they arise

Materials management:

• Collect approved site materials from procurement and admin.

Operational staff management:

• Staff kitting and dressing must meet accepted company standard
• Ensure all staff meet the resumption and closing time schedule by signing off weekly on the attendance register on each site

Operational asset management:

• Equipment must be handled in a safe manner before and after usage
• Proper care and maintenance of equipment

Learning & development:

• Conduct regular staff training on equipment use and other areas identified

Requirements

• BSc or HND in any discipline
• Minimum of 3 years experience as an Operations Manager in a Cleaning company is a MUST have.
• Previous experience managing cleaners in various client sites including the food-based manufacturing industry is an added advantage.

Other Requirements:

• Must be able to use and train cleaners on the use of various cleaning equipment such as vacuum cleaners, scrubbers, and walk-behind scrubber machines.
• Must be able to make use of MS - Office tools.

Salary

• N80,000 monthly.