Operations Manager at Ellasot Consulting

Job Summary

• We are seeking for an experienced and strategic Operations Manager to oversee the organization's functions.
• The Operations Manager will be responsible for overseeing the day-to-day operations of the organization, ensuring that all facilities, entertainment activities, games, and service departments operate efficiently.
• The role involves coordinating departmental activities, supervising staff, maintaining operational standards, ensuring customer satisfaction, and implementing procedures that improve productivity, safety, and overall business performance.

The Key Requirements
Daily Operations Management:

• Oversee the daily activities of the park to ensure smooth and efficient operations.
• Coordinate the activities of different departments, including games, arcade, cinema, food and beverage, customer service, and facility maintenance.
• Ensure all attractions, equipment, and facilities are functional and ready for daily operations.
• Develop and implement operational procedures to improve efficiency and service delivery.
• Monitor daily opening and closing activities and ensure operational readiness.

Staff Supervision and Management:

• Supervise supervisors, team leads, and operational staff across different departments.
• Prepare staff duty rosters and ensure adequate staffing for daily operations and special events.
• Monitor staff attendance, punctuality, discipline, and productivity.
• Identify training needs and ensure employees receive appropriate operational and customer service training.
• Promote teamwork, accountability, and professionalism among staff.

Customer Service and Experience:

• Ensure customers receive excellent service throughout their visit.
• Monitor customer feedback and address complaints or service-related issues promptly.
• Ensure proper handling of customer enquiries, bookings, and reservations.
• Work with relevant departments to improve customer satisfaction and repeat patronage.
• Ensure staff maintain a welcoming, friendly, and professional attitude towards customers.

Facility and Equipment Management:

• Monitor the condition and functionality of games, rides, entertainment equipment, and other facilities.
• Coordinate routine maintenance, repairs, and servicing of equipment.
• Ensure cleanliness, organisation, and proper maintenance of the entire facility.
• Report equipment faults and ensure prompt resolution to minimise operational downtime.
• Maintain proper records of maintenance activities and equipment performance.

Health, Safety and Security:

• Ensure compliance with health, safety, hygiene, and security procedures.
• Conduct regular operational and safety inspections.
• Ensure safety guidelines are followed when operating games, rides, and other entertainment facilities.
• Coordinate emergency response procedures and incident reporting.
• Work with security personnel to maintain a safe environment for customers and employees.

Inventory and Cost Control:

• Monitor the use and availability of operational supplies, equipment, and consumables.
• Ensure proper inventory management and minimise wastage.
• Monitor departmental expenses and recommend cost-saving measures.
• Ensure accurate records of operational materials, equipment, and maintenance expenses.
• Report shortages, damages, and unusual stock movements to management.

Events and Special Activities:

• Coordinate the operational requirements for birthdays, corporate events, school visits, and private bookings.
• Ensure adequate staff, equipment, and facilities are available for scheduled events.
• Work with the marketing and customer service teams to ensure successful event delivery.
• Monitor event execution and address operational challenges.

Reporting and Performance Monitoring:

• Prepare daily, weekly, and monthly operational reports.
• Monitor departmental performance and ensure operational targets are achieved.
• Report operational challenges, incidents, and maintenance requirements to the General Manager.
• Recommend improvements to operational processes, customer experience, and service delivery.

Requirement

• Bachelor's degree or HND in Business Administration, Hospitality Management, Operations Management, or a related field.
• Minimum of 3–5 years' experience in operations management, preferably in hospitality, entertainment, leisure, recreation, or facility management.
• Experience supervising multiple teams or departments.
• Good knowledge of facility management, customer service, inventory control, and operational procedures.
• Strong leadership, organisational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including weekends and public holidays, where required.
• Proficiency in Microsoft Office and operational reporting tools.

Key Competencies:

• Operations planning and coordination.
• Staff supervision and team leadership.
• Customer service management.
• Facility and equipment maintenance coordination.
• Health, safety, and risk management.
• Inventory and cost control.
• Problem-solving and decision-making.
• Reporting and performance monitoring.