Operations Manager (Boutique Hotel & Spa Abuja) at Venmac Resources Limited

Position Overview:  

The Operations Manager will be responsible for the seamless operation of the hotel, spa, and restaurant, ensuring that all services meet the highest standards of quality and hospitality. The ideal candidate will be detail-oriented, possess strong operational and managerial skills, and have a deep understanding of facility management.

Key Responsibilities:

• Oversee daily operations of the hotel, spa, and restaurant, ensuring exceptional service delivery and guest satisfaction.
• Develop and implement standard operating procedures to optimize efficiency and maintain service excellence.
• Manage facility operations, including maintenance of electrical and plumbing systems, ensuring compliance with safety standards and AMAC regulations.
• Foster effective communication and collaboration among staff to create a positive workplace culture.
• Monitor operational performance metrics, analyze trends, and implement improvement strategies as needed.
• Provide training and mentorship to staff, promoting professional development and a commitment to hospitality excellence.
• Stay updated on industry trends and best practices to enhance service offerings and guest experiences.

Qualifications:

• Proven experience in operations management within the hotel or hospitality industry, preferably in a 5-star environment.
• Strong operational skills with a solid understanding of facility management principles.
• Excellent communication and interpersonal skills, with the ability