Operations Lead at I-Sense Ville Consult

Industry: Retail (Pharmaceutical)
Location: Victoria Island, Lagos (closeness to location is preferred)

Reports To: Chief Operating Officer

Key Responsibilities

• Outlet Oversight: Supervise daily operations across multiple pharmacy branches to maintain consistent and high-quality service delivery.
• Team Leadership: Guide, motivate, and monitor performance of cross-functional teams; promote accountability, learning, and collaboration.
• Operational Excellence: Implement and refine standard operating procedures to improve service flow, reduce downtime, and optimize outlet performance.
• Inventory & Stock Control: Work closely with procurement to ensure adequate and timely restocking. Monitor stock levels to reduce waste and ensure product availability.
• Reporting & Analysis: Generate monthly and quarterly operational reports. Use data insights to guide planning, problem-solving, and management decisions.
• Growth & Expansion Support: Provide operational input in the planning and execution of new outlet launches. Ensure new locations are integrated smoothly into existing systems.

Requirements

• Bachelor’s Degree in Pharmacy, Business Administration, Operations Management, or any related field.
• Minimum of 2 years experience in retail operations or a similar role, preferably in pharmacy or healthcare retail.
• Experience managing multiple branches and diverse teams.
• Demonstrated ability to improve operational processes and enhance team productivity.
• Strong leadership, planning, and organizational skills.
• Proficiency in Microsoft Office and retail management tools.
• Excellent interpersonal, communication, and problem-solving abilities.