Operations & Growth Manager at Doheney Services Ltd

The Opportunity

• Are you a high-performing leader who can balance the precision of operations with the hustle of sales? Our client is looking for an Operations & Growth Manager to join our leadership team This is not just a supervisory role it is a position for a builder and a closer
• If you have the discipline to manage a production floor and the drive to hunt for new corporate business we want you to play a key role in scaling our premium dessert brand

Role Summary

• The Operations & Growth Manager is responsible for the dual mission of ensuring flawless daily production and aggressively driving revenue growth
• You will lead our team of bakers and decorators while actively expanding our corporate and event catering portfolio Your goal is to maximise efficiency minimise errors and exceed monthly revenue targets

Key Responsibilities
Operations & Production Excellence:

• Oversee daily production of cakes desserts and catering orders to ensure every item meets our premium quality standards
• Coordinate production schedules decorating timelines and delivery logistics to ensure 100% on-time fulfilment
• Manage inventory levels and production planning to prevent stockouts or excessive waste
• Identify and eliminate bottlenecks in the kitchen to improve daily output

Sales & Revenue Growth:

• Take ownership of monthly revenue targets and implement strategies to exceed them
• Actively source and secure dessert catering contracts for corporate clients and large-scale social events
• Follow up on all inquiries with speed and professional flair to convert leads into high-value sales
• Identify upselling opportunities such as premium packaging add-ons and recurring corporate subscriptions

Team Leadership & Accountability:

• Supervise bakers decorators and support staff to ensure daily tasks are completed with discipline
• Enforce brand standards regarding hygiene punctuality and work ethic
• Mentor and train team members to improve their productivity and technical skills

Customer Experience & Logistics:

• Manage the order journey from the initial inquiry through to the final delivery
• Handle customer escalations professionally turning challenges into opportunities for brand loyalty
• Ensure the delivery team maintains the integrity of the products during transit

Reporting & CRM Management:

• Maintain meticulous records in Zoho CRM tracking leads customer interactions and sales data
• Provide weekly and monthly performance reports to the CEO highlighting progress against revenue and operational KPIs

Key Performance Indicators KPIs

• Achievement of monthly and quarterly revenue targets
• Growth percentage in corporate and event catering revenue
• New client acquisition rate specifically B2B Corporate
• Order fulfilment rate and on-time delivery percentage
• Reduction in waste and production errors

Requirements

• 3–5 years of experience in operations sales or business management Experience in the food hospitality or bakery industry is a significant advantage
• Leadership Proven ability to manage a diverse team and hold people accountable
• Growth Mindset A track record of driving revenue growth not just managing existing processes
• Tech Skills Proficiency in CRM tools Zoho preferred and professional digital communication
• Attributes Proactive hands-on and capable of thinking like a business owner.