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  • Posted: Nov 17, 2025
    Deadline: Not specified
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  • Africa is a huge continent with huge resources - the greatest of which are its people and natural resources. While Africa has struggled to find its rightful place in the world economy, this has not in any way, diminished its potential or capabilities. Africa has amazing talents and our role as leaders and entrepreneurs is to harness these talents to prope...
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    Operations / General Manager

    Locations: Grailland and Iju Hills - Lagos

    Job Description
    Mission / Purpose of the Job:

    • The Operations/General Manager will be responsible for overseeing the company’s operational and administrative functions to ensure smooth workflow, profitability, and exceptional guest experience.
    • The role requires overseeing department leaders, putting policies into action, and motivating teams to meet business goals.

    Responsibilities

    • Develop and execute operational strategies to drive business growth, profitability, and service excellence.
    • Oversee daily operations across all departments, ensuring seamless workflow and adherence to standards.
    • Implement company policies, SOPs, and performance frameworks to maintain consistency and efficiency.
    • Monitor guest satisfaction levels and promptly resolve escalated complaints.
    • Supervise departmental heads and foster a culture of teamwork, accountability, and continuous improvement.
    • Conduct periodic operational and financial performance reviews and provide actionable reports to management.
    • Ensure compliance with health, safety, and regulatory standards across the facility.
    • Champion staff development by coordinating training programs and promoting skill enhancement.
    • Manage cost-control initiatives to improve overall operational efficiency and profitability.
    • Lead business development initiatives and strategic partnerships that enhance occupancy, revenue, and brand positioning.

    Requirements

    • Education / Business Degree: Bachelor's Degree or dipoma in Hospitality Management, Business Administration or relevent field (Advanced Certifications Preferred)

    Work Experience:

    • Minimum of 5 years in hospitality management or similar leadership capacity
    • Proven experience managing hotel, lodging, or conference operations.
    • Demonstrated track record in cost control, team management, and guest satisfaction optimization.

    Competencies, Skills & Attributes:
    Knowledge:

    • Strong understanding of hospitality operations, guest experience management, and service standards.
    • Solid financial and analytical skills for budgeting, forecasting, and reporting.
    • Knowledge of regulatory compliance, health, and safety standards.
    • Operational Leadership & Team management
    • Strategic planning & execution
    • Guest relationship management
    • Problem-solving & decision-making
    • Communication & interpersonal skills
    • Performance management
    • Cost control & Efficiency optimization
    • Reporting & Data-driven management

    Behavioural Attributes:

    • High integrity & accountability
    • Proactive, assertive, and results-focused
    • Strong emotional intelligence and people management capability
    • Highly organized with the ability to prioritize in a dynamic environment
    • Team-oriented with strong collaboration skills.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@raldsandagate.com using the Job Title as the subject of the mail.

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