Operations / General Manager at Ralds & Agate

Locations: Grailland and Iju Hills - Lagos

Job Description
Mission / Purpose of the Job:

• The Operations/General Manager will be responsible for overseeing the company’s operational and administrative functions to ensure smooth workflow, profitability, and exceptional guest experience.
• The role requires overseeing department leaders, putting policies into action, and motivating teams to meet business goals.

Responsibilities

• Develop and execute operational strategies to drive business growth, profitability, and service excellence.
• Oversee daily operations across all departments, ensuring seamless workflow and adherence to standards.
• Implement company policies, SOPs, and performance frameworks to maintain consistency and efficiency.
• Monitor guest satisfaction levels and promptly resolve escalated complaints.
• Supervise departmental heads and foster a culture of teamwork, accountability, and continuous improvement.
• Conduct periodic operational and financial performance reviews and provide actionable reports to management.
• Ensure compliance with health, safety, and regulatory standards across the facility.
• Champion staff development by coordinating training programs and promoting skill enhancement.
• Manage cost-control initiatives to improve overall operational efficiency and profitability.
• Lead business development initiatives and strategic partnerships that enhance occupancy, revenue, and brand positioning.

Requirements

• Education / Business Degree: Bachelor's Degree or dipoma in Hospitality Management, Business Administration or relevent field (Advanced Certifications Preferred)

Work Experience:

• Minimum of 5 years in hospitality management or similar leadership capacity
• Proven experience managing hotel, lodging, or conference operations.
• Demonstrated track record in cost control, team management, and guest satisfaction optimization.

Competencies, Skills & Attributes:
Knowledge:

• Strong understanding of hospitality operations, guest experience management, and service standards.
• Solid financial and analytical skills for budgeting, forecasting, and reporting.
• Knowledge of regulatory compliance, health, and safety standards.
• Operational Leadership & Team management
• Strategic planning & execution
• Guest relationship management
• Problem-solving & decision-making
• Communication & interpersonal skills
• Performance management
• Cost control & Efficiency optimization
• Reporting & Data-driven management

Behavioural Attributes:

• High integrity & accountability
• Proactive, assertive, and results-focused
• Strong emotional intelligence and people management capability
• Highly organized with the ability to prioritize in a dynamic environment
• Team-oriented with strong collaboration skills.