Operations Coordinator at Bolt

What you will be doing:

• Support Bolt's business operations in Lagos
• Onboard new drivers - training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process
• Initialise trainings for fleet partners to ensure a high-quality service
• Develop and execute strategies to keep the churning rate at minimum levels
• Analyse data - you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and drivers
• Support our fleet partners, acquire new partners
• Keep high-quality customer support for drivers
• Help us launch new products in the city

Requirements

• You have minimum of 1 years experience
• You have a data-driven analytical mindset (Excel skills are a plus)
• You're a hustler, not stopping after 20 obstacles a day
• You have excellent spoken and written English, any other language is a plus
• You're passionate about new technologies and ride-sharing

The following are a plus:

• Experience in or passionate about the sharing economy, transport technology, the startup ecosystem or dynamic high-growth companies.

Benefits

• Motivating compensation - motivational base pay and company stock options
• No corporate BS - we’re moving too fast for that
• Amazing personal growth experience at one of the fastest-growing startups in Europe
• Working with a motivated and talented international team, plus regular team events
• Flexible working hours - as long as you get the work done
• Impactful work - you’ll have a rare opportunity to build a product literally used by millions of people across the world