Operations Associate / Front Desk Officer at Reliance HMO

What you'll do

• Reception & Front-of-House: Welcome visitors, manage calls and reception inbox, maintain the visitor log, and always keep the front desk professional.
• Conference Rooms: Own room calendars and bookings; ensure rooms are ready before use and reset after use (screens/TVs, markers/flipchart, light refresh as requested).
• Office Facility Operations: Do routine walk-throughs; keep the office clean, stocked and presentable by coordinating janitorial schedules/tasks; flag and follow up on issues.
• Security & Access (with on-site security): Coordinate door access for visitors/contractors, support basic incident response, and liaise with building management as needed.
• Vendors & Maintenance: Log issues, raise service requests, schedule and supervise vendor visits (cleaning, maintenance, utilities, fumigation, A/C, waste), and confirm completion.
• Mail & Deliveries: Handle incoming/outgoing mail and parcels end-to-end (receive, log, notify/dispatch, track exceptions).
• Travel & Staff Lodging: Arrange flights, local transport, and accommodation for visitors/staff on assignment; manage company guest lodging (bookings, check-in/out handovers, basic upkeep with janitorial support); share itineraries and arrival/check-in details.
• Records & Updates: Keep simple, accurate trackers (visitors, conference bookings, vendor jobs, supplies/stock, deliveries, travel & lodging) and share clear weekly updates on office status.
• Health, Safety & Conduct: Spot hazards, apply basic HSE/common-sense controls, and escalate risks or exceptions promptly per SOPs. 

Requirements
Required:

• Bachelor's Degree / HND in any field
• Strong spoken and written communication; confident, courteous front-of-house manner
• Solid calendar & scheduling skills (meeting rooms, vendor slots, bookings)
• Comfortable with Microsoft 365 (Outlook, Teams, Excel, SharePoint) for email, calendars, trackers, and simple reports
• Proven organization and follow-through; keeps logs up to date, closes loops, and surfaces blockers early
• Able to coordinate janitorial personnel and interface with vendors/building management professionally
• On-site availability at our regional office (Lagos, Cairo, or Dakar) during business hours (remote-first company, drop-in office).

Nice to Have:

• Front desk/office administration or facilities coordination experience
• Experience managing travel & accommodation (itineraries, check-ins, local logistics)
• Familiarity with vendor service logs/work orders and basic building services (A/C, utilities, cleaning)
• Basic HSE awareness and incident logging/escalation
• Light event support (room setup, guest coordination)
• Knowledge of courier platforms and local service providers
• Experience with SharePoint lists or simple spreadsheet templates for trackers.