Operational Transformation Officer at The Concept Group

Job Description

• The Operational Transformation Officer is responsible for implementing the overall vision and mission of the company with respect to process optimization and operational efficiency.
• His/her job description focuses on the individual’s ability to conceptualize and formulate strategic initiatives that further that mission and making sure that the day-to day operational activities of the company support those initiatives.

Duties & Responsibilities
Operational Transformation Officer:

• Translate the strategic direction and business objectives into pragmatic change management strategies.
• Create actionable goals that make it possible to turn the company’s mission into tangible results.
• Assess the company’s many different projects from the products down to the daily administrative activities to make sure they align with the company’s goals.
• Analyze the success of operational procedures and processes, to ensure support for products, projects, and activities.
• Manage operational viability of the company by using a combination of management strategies, financial accounting, human resource planning, customer relations, and implementation of new technologies.
• Discover ways to increase revenue by eliminating wasteful practices and expediting product delivery.
• Support Management in the application and implementation of new policies and procedures.
• Manage the operational aspects to ensure effective implementation and adoption of new applications/technologies
• Develop new business opportunities by leveraging contacts, pursuing new product development, and improving project efficiency.
• Assess trends and technology that hinder/boost operational transformation, identify processes that need to be changed and re-design processes that support transformation.
• Drive fundamental changes in the value proposition/way services are delivered and the market served.
• Lead multiple operational transformation projects and support project managers in the design and implementation phases.
• Confirm deliverables, resource needs, and work plans on new assignments.
• Ensure operational transparency & governance, strategy integration and streamlined customer processes.
• Effectively mitigate operational risks and resolve complex operational challenges.
• Develop the optimal operating procedures to support the business model design and business architecture.
• Foster a culture of TCG Values.

Qualifications / Requirements

• Minimum education level - First Degree in any discipline from a reputable academic institution.
• First-hand experience in Operations in the financial services industry.
• Experience handling complex business processes, optimization initiatives and project management.