Operation Manager (Spa, Beauty, Fashion, Retail) Lagos at Nicole Sinclair Consulting

We are seeking a highly organized and proactive Operations Manager to oversee the daily running of our trichology center, salon, and wellness spa. This role is key to maintaining seamless service delivery, managing people and processes, and ensuring our operations support and exceptional client experience.

The ideal candidate will be skilled at building and refining systems, coordinating multiple moving parts, and leading a team with empathy and accountability. If you thrive in a fast-paced, client-focused environment and have a strong understanding of beauty, wellness, or clinic operations, we’d love to meet you.

Responsibilities: ·

• Develop and maintain customer accounts and relationships, ·
• Oversee the administration and sale of treatments and services.
• Supervise hair technicians by assigning and delegating tasks as needed. ·
• Ensure quality control of service delivery.
• Develop systems, processes, protocols and procedures to improve productivity and efficiency. ·
• Maintain team discipline and ensure that all internal policies and procedures are followed. ·
• Support recruitment, hiring, and training of hair technicians. ·
• Act as a liaison between clients and hair technicians. ·
• Control inventory and initiate the procurement process. ·
• Organize team rota, taking into consideration holidays, peak periods and seasonality. ·
• Oversee the general maintenance of practice property and equipment and supervise third-party contractors as necessary.
• Ensure facilities are kept clean, tidy and hygienic. ·
• Track employee performance and participate in feedback sessions.
• Process client payments and track all practice inflow transactions.
• Support for one-off events such as marketing activation, pop-ups, and special campaigns, ensuring smooth execution and team coordination where needed.

Qualification/ Experience: ·

• Bachelor of science in Business Administration or related field
• 5+ years of proven success in leadership roles ·
• Sound written and verbal communication skills ·
• Ability to exercise sound judgment when making decisions ·
• Must be customer service oriented and prepared to liaise with clients ·
• Extremely organized and detail-oriented ·
• Ability to delegate tasks as needed ·
• Basic bookkeeping knowledge ·
• High proficiency with Microsoft Office & other IT products/solutions

Soft Skills

• Independent Work Ethic
• Leadership & Team Influence
• Emotional Intelligence
• Strong Communication Skills
• levels and client touchpoints.
• Client-Centric Thinking
• High Attention to Detail
• Strong Observational Skills

 Technical / Functional Skills

• Process Design & Optimization Skilled
• Implementation & Performance Monitoring
• Project & Multi-Task Management
• Clinic/Spa/Salon Operations Knowledge
• Event & Campaign Support