Operation Manager at Oludidit

The incumbent is responsible for organizing and overseeing the daily operations of the production and logistics departments, to guarantee optimum productivity. S/he is to ensure that these departments are well-coordinated by managing procedures and operations, as well as working with other staff in strategic planning activities, ensuring all staff are aware of operational best practices and implementing new technologies.

• Responsible for supporting the MD/CEO in developing and directing strategy towards the profitable growth and operation of the company
• Developing strategic operative plans that reflect the longer-term objectives and priorities established by the Management
• Design and recommend new processes to improve/increase production quality, productivity and profitability
• Review and ensure quality control in service and product delivery across all departments
• Oversee the production department, and work with other pertinent units, to create production budgets
• Prepare production and expense reports and submit to top management weekly
• Closely monitor the operating and financial results against plans and budgets, creating monthly business reports; informing Management of significant changes
• Supervise the production team, ensuring updates and monitor stock and inventory records
• Submit periodic recommendations for stock update/management and production
• Send mass marketing communications to clients via appropriate channels
• Work with the appropriate departments to establish and follow through on consolidated marketing efforts
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and enforce improvements
• Supervise the production team, and provide constructive feedback as required
• Anticipate and mitigate likely risks to operational excellence
• Manage procurement processes, and coordinate material and resources allocation
• Research and propose policies and best practices to top management for possible implementation
• Work with the Customer Satisfaction team to manage client data bases, client retention strategies and client relationship management
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data, presenting this as quarterly management reports to the CEO
• Ensure corporate and legal compliance to established regulations, and handle business information with the required level of confidentiality

Oversee the logistics unit, ensuring client orders meet specification

• BSc Bachelor’s Degree in Business Administration, Project Management,
• An MSc in Business Administration will be an added advantage, 
• Minimum of 5 years relevant and managerial experience
• Proven experience as Head of Operations, Operations Director or a similar leadership role.
• Compliance: Ability to audit and monitor quality of output; demonstrable experience of delivery against specified protocols/procedures ensuring the highest level of performance.
• Stakeholder Management:  Ability to build and develop relationships with internal employee, strategic partners and other external parties/organizations; with the ability to resolve conflict.
• In depth knowledge of data analysis and performance/operation metric
• Personal Drive: Ability to work without supervision- autonomously; managing one’s own time; working with drive and enthusiasm.
• Communication: Excellent written, and verbal communication skills.
• Commercial Awareness: Demonstrable contribution, to maximizing commercial performance, through controlling costs, and ensuring efficiencies where possible, and keeping up-to-date with the latest trends and best practices
• Customer Focus: Ability to understand customer needs; striving to exceed expectations
• Planning and Organizing: Demonstrable experience with managing tasks and deadlines, with the ability to resolve conflicting priorities
• Excellent business process knowledge, proposal writing and reporting Skills.