Operation Lead at Proten

The Operations lead is responsible for developing strategy, implementing, and managing operations processes and systems to ensure a high level of efficiency and customer satisfaction. Also responsible for interpreting data to aid strategic decision,

Key Responsibilities

• Manage and ensure smooth day-to-day operations of critical business workflows, developing specifications/guidelines and resolving escalations.
• Implement continued process improvement and re-engineer processes in collaboration with policy, tools, training to increase performance and standardization.
• Lead deep dive and root cause analyses to identify operational gaps and develop recommendations for solutions.
• Contribute to strategic projects to drive internal quality and efficiency metrics and execute with cross-functional teams.
• Plan inventory and oversee plant and warehouse efficiency.
• Manage operational budgets, forecasts, and actuals.
• Perform quality controls; develop and monitor production KPIs.
• Develop, document, communicate, implement, and monitor processes based on business goals/objectives and ensure compliance.
• Conduct business performance reviews; make recommendations on improving policies,
• procedures and develop plans to scale business operations.
• Research and recommend channels to reduce production cost, eliminate errors and ensure delivery of excellent customer service.
• Coordinate with the HR department to ensure hiring plans meet business needs.
• Consider the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Ensure all systems operate smoothly and align with our quality standards.
• Collate data from various department; interpret data by generating current company picture and project future company and market strategy.
• Performs other duties as required.

Requirements

• Bachelor's degree in engineering, business administration, management or accounting
• 3 - 5 years experience in a business or operational environment
• Experience in the recycling industry is an asset
• Extremely organized and detail-oriented
• People management and motivation
• Highly organized and flexible with a proven ability to work cross-functionally across multiple teams and stakeholders to achieve business goals.
• Effective presentation and communication skills
• Adept communicator both orally and written
• Thorough knowledge on production and process Knowledge of data analysis and reporting
• Strong conflict management and problem-solving skills
• Excellent organizational skills
• Good communication and interpersonal skills
• Excellent written and verbal communication skills
• Ability to keep track of and report on activity
• Data-driven collaborative approach
• Demonstrated project management skills and ability to manage multiple tasks in a dynamic environment