Operation Attendant at Work Place Centre Limited

Duties and Responsibilities

• Greet all customers in a pleasant, cheerful and courteous manner
• Review operational checklists daily and sign off with Team Leads
• Ensure customers bags, sports gear/kits are properly stored in the lockers on arrival.
• Ensure customers watch the safety video in the locker area before proceeding to the Jump/Play area.
• Communicates all jump/play area rules to customers and ensure that they are adhered to at all times.
• Clearing all the play areas after each game session; also ensuring that all kits, whistles etc are properly stored and locked up.
• Conduct facility tours where necessary.
• Ensure that all Out of Bound areas are not accessed by customers.
• Issue feedback forms to customers and ensure all feedback received from customers are submitted to the Team Leads.
• Ensure all incidents on the Trampoline Floor are properly logged/documented and brought to the attention of the Team Lead/HOD.
• Notify the security team in cases of suspicious activity.
• Assist with all play/jump/game inspections and inform the Team Lead/HOD of every repair that needs to be carried out.
• Make sure all misplaced items are handed over to the Customer Service Reps in line with the Lost & Found SOP.
• Occasionally participate in jump/dodgeball games and engage customers to ensure they have an unforgettable experience.
• Provide entertainment (dance, skits and hype) for customers to ensure they have an exciting experience.
• Work with Meeting and Events Team to host events and parties as required.

Requirements

• Minimum of O’ level certificate in WASSCE or NECO.
• Minimum of one (1) year relevant experience in customer facing role
• Good communication & people management skill
• Must be energetic and enjoy physical activity
• Availability nights, weekends and holidays
• Ability to work quickly, methodically and with minimal supervision in a fast-paced environment.
• Inquisitive mindset with willingness and ability to learn quickly.