Online Sales Representative at Excel and Grace Consulting

Job Responsibilities

• Receive enquiries and provide relevant information to customers
• Attend to customer orders via phone calls and social media platforms
• Handle customer service issue and escalate to proper authority
• Follow up on queries and give feedback to clients
• Collect client feedback for management
• Update client records
• Track and document calls and sales

Requirements

• A minimum of 1 yearof proven experience in a similar role.
• Good understanding of customer service best practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Computer and Internet savvy.