Online Customer Support Manager at BP Business Solutions

The Online Customer Support Manager will lead the Customer Service department.

Key Responsibilities:

• Ensuring that the Customer Service Team delivers prompt assistance to all clients.
• Working with the Customer Service Team to ensure that you have a complete understanding of all sports betting-related topics.
• Managing and resolving complicated complaints
• Ensuring that customer service performance is reported and analyzed.
• Supervise a small staff effectively.

Requirements:

• Previous experience managing a Customer Service Team in the sports betting/gaming business. Understanding of betting and a passion for gaming and sport.
• Excellent written and spoken communicator with the ability to thoroughly clarify complex topics.
• Exceptional troubleshooting abilities.
• Numeracy proficiency.
• Flexibility to work evenings and weekends as needed by the company