Onboarding & Training Specialist at Bolt

Job Description

• We are looking for a Client Onboarding Specialist (COS) to join our exceptional, motivated and successful team.
• The COS is one of the most important parts of our entire business and he/she will safeguard our growth by ensuring our customers have a first-class experience.
• It's a challenging role, balancing both commercial and experiential priorities, but get it right and it's one of the most rewarding in the company.

Your daily adventures will include:

• Carrying customers through the on-boarding process (post-sales) and set the tone for the excellent service, they will receive
• Being the main point of escalation for customers, their guardian within the Business
• Spotting opportunities to help customers grow their business, improving revenue in the process
• Helping to identify customers that are 'at risk' and set recovery plans in place to win them back round
• Ensuring that for every customer, we know what they love (and don't love) about Bolt Business
• Helping to determine, design and develop new ways for our customers to get the most out of our platform
• Ensuring smooth customer transitioning and training as our product develops.

We Are Looking For

• BA / B.Sc degree or equivalent experience including 2+ years of customer onboarding/success experience in SaaS, software, or applicable fields
• Demonstrated “coachability” with a hunger to learn and succeed
• You're commercially minded and driven by targets
• You LOVE people; more precisely, you've both a passion for and experience in building relationships
• You're ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time
• You're unflappable; you can juggle everything, all at once and it doesn't get you down - you just keep on delivering
• Ability to work with data, technology, product, and internal business owners to ensure alignment in the sales prospecting process
• Sound business judgment, proven ability to influence others
• Strong analytical skills using data visualisation tools like Looker and Google Sheets.

Why You'll Love It Here

• Your daily duties will have a meaningful impact on millions of people all over the world
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one
• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more.