Job Openings at Bolt Nigeria

Job Description

• We are looking for a Client Onboarding Specialist (COS) to join our exceptional, motivated and successful team.
• The COS is one of the most important parts of our entire business and he/she will safeguard our growth by ensuring our customers have a first-class experience.
• It's a challenging role, balancing both commercial and experiential priorities, but get it right and it's one of the most rewarding in the company.

Your daily adventures will include:

• Carrying customers through the on-boarding process (post-sales) and set the tone for the excellent service, they will receive
• Being the main point of escalation for customers, their guardian within the Business
• Spotting opportunities to help customers grow their business, improving revenue in the process
• Helping to identify customers that are 'at risk' and set recovery plans in place to win them back round
• Ensuring that for every customer, we know what they love (and don't love) about Bolt Business
• Helping to determine, design and develop new ways for our customers to get the most out of our platform
• Ensuring smooth customer transitioning and training as our product develops.

We Are Looking For

• BA / B.Sc degree or equivalent experience including 2+ years of customer onboarding/success experience in SaaS, software, or applicable fields
• Demonstrated “coachability” with a hunger to learn and succeed
• You're commercially minded and driven by targets
• You LOVE people; more precisely, you've both a passion for and experience in building relationships
• You're ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time
• You're unflappable; you can juggle everything, all at once and it doesn't get you down - you just keep on delivering
• Ability to work with data, technology, product, and internal business owners to ensure alignment in the sales prospecting process
• Sound business judgment, proven ability to influence others
• Strong analytical skills using data visualisation tools like Looker and Google Sheets.

Why You'll Love It Here

• Your daily duties will have a meaningful impact on millions of people all over the world
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one
• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more.

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Job Description

• We are looking for ​Business Sales Specialists​ to join Bolt Business.
• The BSS will be responsible for researching companies that fit our targeting criteria, identifying key decision-makers based on our personae, securing Sales Qualified Appointments (SQAs) and, selectively, assisting in moving qualified leads through the sales funnel to a successful close.
• This individual will be responsible for identifying key influencers and decision-makers within the senior management and executive teams of prospective accounts, internal stakeholders and cross-functional teams.
• Bolt Business has big targets, the product is evolving, getting better and better and our ambitions are high - aiming for 10X growth in the next 12 months.
• To achieve that, we’re looking for focused, hungry people, brimming with ambition and talent - just waiting for the opportunity to show us what they can do.
• In this role, you’ll get plenty of autonomy, authority and you’ll be working on big deals every day with real businesses. It’s an amazing time to join!

Your Daily Adventures will Include

• Identify, qualify, acquire and convert prospective customer interest in Bolt Business into initial sales presentations with prospects.
• Track funnel metrics using CRM to ensure a disciplined and efficient process for acquiring potential new leads. Use these metrics to guide your work and uncover hidden areas of opportunity.
• Following up with potential customers who expressed interest but did not purchase any goods or services.
• Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs.
• Collaborating with Business Development Managers to ensure the company's goals and targets are met.
• Achieve aggressive quarterly SQA targets for both the quantity and quality of prospects.
• Develop a thorough understanding of the SaaS industry; our target markets; and the competitive environment including knowledge of competitive product offerings.
• Develop a clear understanding of our offerings with special emphasis on feature/benefit and ROI rationale.
• Work directly with the Country Sales Lead to increase volume and velocity of SQAs in the pipeline  

We are Looking For

• BA / BS degree or equivalent experience including 2+ years of sales experience in SaaS, software, or applicable fields
• Demonstrated “coachability” with a hunger to learn and succeed
• A rejection-proof individual with experience prospecting, qualifying, and cold-calling companies
• Demonstrated success in meeting and exceeding sales targets or goals using a consultative, solutions-focused approach
• Driven to deliver exceptional customer satisfaction
• Ability to work with data, technology, product, and internal business owners to ensure alignment in the sales prospecting process
• Sound business judgment, proven ability to influence others
• Strong analytical skills using data visualisation tools like Looker and Google Sheets
• Experience using CRM, Apollo, and other relevant tools
• Superior telephone etiquette, communication, time management, and presentation skills
• Ability to thrive in a fast-paced, ambiguous and constantly changing environment
• Ability to prioritize and manage multiple responsibilities
• Creative, has initiative, wants to learn and succeed

Why You'll Love it Here

• Your daily duties will have a meaningful impact on millions of people all over the world.
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more.