Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 27, 2023
    Deadline: Not specified
  • MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lago...
    Read more about this company


    Officer - Total Quality Management BP

    • Develop and review test scripts and test cases.
    • Develop Product Concept and User Requirements Specification Documents.
    • Coordinate & participate in User Acceptance Testing processes for MTN products and services.
    • Provide input into Product Concept Documents and User Requirement from a testing and customer support perspective.
    • Participate in the implementation of Frontline Empowerment Business initiatives.
    • Carry out research on root causes of top Customer challenges and translate into criteria for allocation of priority on test cases.
    • Ensure proper documentation of all user systems and provide user guides for new and/or modified systems.
    • Design Visio Flow Diagram for Customer Journeys/Process.
    • Provide support to the frontline on the use of deployed products, systems and services.
    • Conduct post implementation test on MTN products and service and share outcomes with relevant stakeholders for continuous product improvements.
    • Communicate Processes, System Changes and enhancement to the Frontline Staff.
    • Provide support to the MTN Self Service Channels.
    • Provide support and resolution for system operational issues.


    • First degree in any relevant discipline 
    • Fluent in English 


    • 3 - 7 years’ experience including:
    • Experience working in a medium-sized organization
    • Experience in Customer Care and Management
    • Knowledge of MTNN’s product and services
    • Experience in a Call Centre environment
    • Knowledge of Process documentation
    • Use of Jira, Visio & Microsoft Office suites 

    Method of Application

    Interested and qualified? Go to MTN Nigeria on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at MTN Nigeria Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail