Officer, Quality Control at Stanbic IBTC

To ensure accurate and timely reconciliation of all cheques and cards delivered by the vendor against the production reports sent in by card services and those transmitted to vendors via SFTP. Prepare the card dispatch schedule to track the number cheques and cards sent to each branch. Ensure that all cheques and cards are forwarded to the UPS mail room within the agreed SLA. Adequate record keeping of all production reports sent to the team for processing. Daily call over of the delivery schedule against the production reports.

• Drive innovative ideas and implementation that will influence reduction in operating cost.
• Strategic assists to develop and continuously improves the Cheques and cards area in collaboration with the Team leader, Quality Control with a view of ensuring and effective functioning and high level of output within the Quality Control area.
• Customer and Business Partner Relationship Management Cost Management. Drives within own team initiatives to reduce cost and ensures that budgets for the Account Maintenance area are met. Ensures that throughput is maximized throughout the Ledger area by noting processes that could be improved applying the principles of Lean manufacturing and Six Sigma.
• Resource utilization and maintain a cooperative supportive working relationship with other team members. 
• Respond to email queries relating to cheques and cards dispatch status timely. Manage branches’ expectation by informing them of possible delays due to late delivery of cheques and cards by the vendor.

Qualifications

• BSc Finance and Accounting

Experience

• 1-2years risk identification and assessment skills experience
• Experience in the operations area, of quality assurance and service monitoring is preferable. 

Behavioural Competencies:

• Developing Expertise
• Following Procedures
• Interacting with People
• Team Working
• Upholding Standards

Technical Competencies:

• Coaching and Mentoring
• Continuous Improvement
• Data Management (Administration)
• Project Management (Project Mgmt)
• Quality Control
• Quality Management