Officer, Front Office, Payment Processing at Stanbic IBTC

To process the payment instructions received for all Local, OTT and Trade payments to meet client expectations.

Job Responsibilities

• Capture the payment instruction into relevant payment systems to ensure the payment is released.
• Build and maintain relationships with internal stakeholders (e.g. Transactional bankers, Excon and Due Diligence teams) to resolve exceptions ensuring the processing of the payment instruction.
• Adhere to relevant internal policies and procedures and ensure compliance with regulatory bodies to ensure the payment meets the required standards.
• Identify payment exceptions (e.g. insufficient funds, cover deal challenges) during processing and refer to relevant internal stakeholders (e.g. Processing team, Due Diligence teams) to resolve.
• Remediate the exception as identified in the failed automated process to ensure the release of the payment. Develop a clear understanding of the payment exception and correct at source to prevent recurrence.

Qualifications

• First Degree

Experience

• 2- 3 years' experience in a customer facing service environment (call centre, branch or OSS). Versatile in client engagement, and experienced in handling internal stakeholders for seamless execution of client instructions which includes but not limited to loan disbursement/liquidation, deposits’ placement/liquidation, processing of all Local, OTT and Trade payments to meet client expectations.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution