Officer, Client Service at Stanbic IBTC

To provide an effective Query Resolution service in a professional, friendly manner. To provide customer support and service to all customers and ensure customer satisfaction in all day to day activities. Ensure prompt customer renewal notification through telephone calls and emails. Effectively track and provide reports on all existing insurance policies

Qualifications

• First Degree in  related discipline
• 1 -2 years post-NYSC experience 

Behavioural Competencies:

• Establishing Rapport
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Pursing Goals
• Upholding Standard

Technical Competencies:

• Customer Understanding (Business Banking)
• Product and Services Knowledge
• Product Related Systems (Business Banking)