NYSC Interns Customer Service Assistant at Etcon Analytical and Environmental Systems & Services Limited

A Customer Service Assistant typically assists customers with various inquiries and issues, aiming to ensure satisfaction. They handle phone, email, and online inquiries, resolve complaints, provide product information, manage accounts and collaborate with other departments to meet customer needs.

Responsibilities

Manage large amounts of incoming phone calls

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions and documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Support Day-to-Day handling of customer support ensuring timely responses and issue resolution
• Build and maintain effective relationships, establish strong and positive relationships with key client contacts to provide excellent customer service.
• Liaise and collaborate with other internal teams to address and resolve client queries and business challenges
• Monitor and escalate inquiries by tracking the progress of customer inquiries and escalate unresolved issues to ensure timely resolution.
• Contribute to internal documentation and assist team lead in understanding and handling issues professionally.

Requirements

• First degree in Social Sciences or any relevant discipline; MUST have completed the mandatory National Youth Service (NYSC) as at date of application.
• 0-1 year of experience in customer-facing preferably in sales.
• A passion for solving problems, and delivering excellent service.
• Great communication skills, especially when responding to customer emails and inquiries.
• Strong communication and presentation skills
• A problem-solving mindset and the ability to work issues under pressure.
• Proficiency with MS Office tools (Excel, Word, and PowerPoint).
• A proactive attitude, always looking for ways to improve processes and deliver even better customer experiences.
• A desire to learn and grow in customer support and success roles.