Non-Maximum Demand Revenue Support Officer at ETC Workforce Services Limited

Responsibilities

• Responsible for setting up, monitoring and managing the prepaid meters database with a view to maintain an accurate database.
• Review and process energy adjustments after necessary approvals
• Monthly reconciliation of total energy adjustment
• Review reconciliation documents from the business Units for set up of prepaid accounts on the AMI Platform and Ultima
• Set up of all new Prepaid accounts (CIS & Ultima) on the vending platforms according to set guidelines
• Responsible for analyzing and interpreting customer complaints by using statistical techniques and collected data base to resolve it.
• Develop and implement data collection to reduce error and optimize efficiency.
• Evaluate and spread customer’s arrears when the requests are sent from business units.
• NMD Database maintenance
• Responsible for handling customer vending related issues on PPM platform
• Trouble shoot and resolve offline customer’s profile-related issues
• Daily installation quality checks and certification report
• Ensuring compliance with set installation standard by tracking installation progress on a feeder and DT basis.
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Unit Head and Head of Department.

Requirements

• First Degree in Social science.
• Minimum of 2 years relevant experience.
• Proficiency in the use of Microsoft Excel for analytics and business presentation
• Excellent understanding of CRM management
• Good knowledge of Data management and analytics for reports
• Must be a good team player
• Should be able to multitask and work to meet strict dead line.

Skills:

• Technical Competencies
• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Focus
• Customer Support
• Payment Solutions/ Strategy
• Non Maximum Demand Meter Reading
• Non-Maximum Demand (NMD) Management
• Energy Loss Reduction Techniques Management.

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.

Salary
N130,000 - N140,000 / month