NMC Engineer at WIOCC Nigeria Limited

Proactively manage assigned network to meet quality and performance levels, resolve incidents and problems and manage planned engineering work.

Key Duties & Responsibilities

• Proactive management of the assigned subsea, core and edge network, resolve incidents and problems, improve performance objectives, manage security and environmental systems
• Ensure alarms are actively managed and levels kept to a minimum
• Planned engineering works technical planning and management through change management
• B/OSS & NMS systems & tools, implementation, usage, training & development
• Network release, accept new and changed network from Engineering through Projects
• Problem resolution, direct and control resources, technical, vendor and management escalation
• Mentorship & training of Operations team on technical competency
• Adhere to, lead compliance with and assist in developing company policies and procedures
• Assist other departments and lead and report on projects as requested by the Project Office
• Innovate, report on and continually improve on operational KPIs
• Manage and build strong partnership with the Network Operations Centre, ensure client satisfaction through high availability network targets
• Use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Cover for the Network Operations Centre and provide NOC Disaster Recovery capability

Minimum Qualifications

• Bachelor’s degree or equivalent work experience in a related field

Experience & Skills

• Requires minimum of 1 years’ experience in telecom industry including experience in NOC / NMC
• Knowledge of various platforms including Subsea, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Effective written and verbal communications skills evidenced by work history and accomplishments
• Expert knowledge of at least one trouble ticket system, NetSuite desirable
• Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personnel excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Good network diagnostic skills
• Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required