WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our n...
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Proactively manage assigned network to meet quality and performance levels, resolve incidents and problems and manage planned engineering work.
Key Duties & Responsibilities
- Proactive management of the assigned subsea, core and edge network, resolve incidents and problems, improve performance objectives, manage security and environmental systems
- Ensure alarms are actively managed and levels kept to a minimum
- Planned engineering works technical planning and management through change management
- B/OSS & NMS systems & tools, implementation, usage, training & development
- Network release, accept new and changed network from Engineering through Projects
- Problem resolution, direct and control resources, technical, vendor and management escalation
- Mentorship & training of Operations team on technical competency
- Adhere to, lead compliance with and assist in developing company policies and procedures
- Assist other departments and lead and report on projects as requested by the Project Office
- Innovate, report on and continually improve on operational KPIs
- Manage and build strong partnership with the Network Operations Centre, ensure client satisfaction through high availability network targets
- Use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Cover for the Network Operations Centre and provide NOC Disaster Recovery capability
Minimum Qualifications
- Bachelor’s degree or equivalent work experience in a related field
Experience & Skills
- Requires minimum of 1 years’ experience in telecom industry including experience in NOC / NMC
- Knowledge of various platforms including Subsea, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
- Effective written and verbal communications skills evidenced by work history and accomplishments
- Expert knowledge of at least one trouble ticket system, NetSuite desirable
- Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personnel excellence, accuracy, and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Good network diagnostic skills
- Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required
go to method of application »
Job Objective
Proactively manage assigned Assist with field support by resolving incidents and assigned problems. Install, maintain and manage network equipment to ensure optimal performance.
Key Duties & Responsibilities
- 24/7 field assistance, on-call
- Proactive monitoring of equipment & facilities
- Assist network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Assist to maintain records, inventory and spares
- Assist to receive equipment, bench test, storage and RMA return handling
- Assist with incident and problem resolution as directed by NOC / TAC
- Provide Service Desk cover as required
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications e., CCNA or equivalent field experience (desirable)
Experience & Skills
- Requires 2 years of relevant work experience in the telecom industry
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
- Knowledge in supporting transmission and switching equipment from leading i.e., Mikrotik, Juniper, Tejas Networks etc.
- Effective written and verbal communications skills
- Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
go to method of application »
Job Objective
Proactively manage assigned Assist with field support by resolving incidents and assigned problems. Install, maintain and manage network equipment to ensure optimal performance.
Key Duties & Responsibilities
- 24/7 field assistance, on-call
- Proactive monitoring of equipment & facilities
- Assist network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Assist to maintain records, inventory and spares
- Assist to receive equipment, bench test, storage and RMA return handling
- Assist with incident and problem resolution as directed by NOC / TAC
- Provide Service Desk cover as required
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications e., CCNA or equivalent field experience (desirable)
Experience & Skills
- Requires 2 years of relevant work experience in the telecom industry
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
- Knowledge in supporting transmission and switching equipment from leading i.e., Mikrotik, Juniper, Tejas Networks etc.
- Effective written and verbal communications skills
- Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
go to method of application »
Provide field support, resolve incidents and assigned problems. Install, maintain and manage network equipment.
Key Duties & Responsibilities
- 1st Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC
- Provide Service Desk / NOC cover during an Emergency / Disaster Recovery event
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network equipment vendor management
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and lead and report on projects as requested by the Programme Manager
- Adhere to all company policies and procedures
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
Experience & Skills
- Requires 4 years of relevant work experience in the telecom industry
- Requires technical experience in the telecom industry including data centre installations
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
- Knowledge in supporting transmission and switching equipment from leading manufacturers i.e., Mikrotik, Juniper, Tejas Networks etc.
- Experience working with AC and DC power as well as PSU units
- Ability to share knowledge and coach other team members
- Effective written and verbal communications skills
- Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
go to method of application »
Job Objective
Proactively manage assigned Assist with field support by resolving incidents and assigned problems. Install, maintain and manage network equipment to ensure optimal performance.
Key Duties & Responsibilities
- 24/7 field assistance, on-call
- Proactive monitoring of equipment & facilities
- Assist network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Assist to maintain records, inventory and spares
- Assist to receive equipment, bench test, storage and RMA return handling
- Assist with incident and problem resolution as directed by NOC / TAC
- Provide Service Desk cover as required
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications e., CCNA or equivalent field experience (desirable)
Experience & Skills
- Requires 2 years of relevant work experience in the telecom industry
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
- Knowledge in supporting transmission and switching equipment from leading i.e., Mikrotik, Juniper, Tejas Networks etc.
- Effective written and verbal communications skills
- Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
go to method of application »
Provide field support, resolve incidents and assigned problems. Install, maintain and manage network equipment.
Key Duties & Responsibilities
- 1st Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC
- Provide Service Desk / NOC cover during an Emergency / Disaster Recovery event
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network equipment vendor management
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and lead and report on projects as requested by the Programme Manager
- Adhere to all company policies and procedures
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
Experience & Skills
- Requires 4 years of relevant work experience in the telecom industry
- Requires technical experience in the telecom industry including data centre installations
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
- Knowledge in supporting transmission and switching equipment from leading manufacturers i.e., Mikrotik, Juniper, Tejas Networks etc.
- Experience working with AC and DC power as well as PSU units
- Ability to share knowledge and coach other team members
- Effective written and verbal communications skills
- Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
go to method of application »
Provide field support, resolve incidents and assigned problems. Install, maintain and manage network equipment.
Key Duties & Responsibilities
- 1st Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC
- Provide Service Desk / NOC cover during an Emergency / Disaster Recovery event
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network equipment vendor management
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and lead and report on projects as requested by the Programme Manager
- Adhere to all company policies and procedures
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
Experience & Skills
- Requires 4 years of relevant work experience in the telecom industry
- Requires technical experience in the telecom industry including data centre installations
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
- Knowledge in supporting transmission and switching equipment from leading manufacturers i.e., Mikrotik, Juniper, Tejas Networks etc.
- Experience working with AC and DC power as well as PSU units
- Ability to share knowledge and coach other team members
- Effective written and verbal communications skills
- Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
go to method of application »
Provide field support, resolve incidents and assigned problems. Install, maintain and manage network equipment.
Key Duties & Responsibilities
- 1st Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC
- Provide Service Desk / NOC cover during an Emergency / Disaster Recovery event
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network equipment vendor management
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and lead and report on projects as requested by the Programme Manager
- Adhere to all company policies and procedures
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
Experience & Skills
- Requires 4 years of relevant work experience in the telecom industry
- Requires technical experience in the telecom industry including data centre installations
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
- Knowledge in supporting transmission and switching equipment from leading manufacturers i.e., Mikrotik, Juniper, Tejas Networks etc.
- Experience working with AC and DC power as well as PSU units
- Ability to share knowledge and coach other team members
- Effective written and verbal communications skills
- Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
go to method of application »
Location: Uyo/Eket
Job Objective
Provide field support, resolve incidents and assigned problems. Install, maintain and manage network equipment.
Key Duties & Responsibilities
- 1st Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC
- Provide Service Desk / NOC cover during an Emergency / Disaster Recovery event
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network equipment vendor management
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and lead and report on projects as requested by the Programme Manager
- Adhere to all company policies and procedures
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
Experience & Skills
- Requires 4 years of relevant work experience in the telecom industry
- Requires technical experience in the telecom industry including data centre installations
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
- Knowledge in supporting transmission and switching equipment from leading manufacturers i.e., Mikrotik, Juniper, Tejas Networks etc.
- Experience working with AC and DC power as well as PSU units
- Ability to share knowledge and coach other team members
- Effective written and verbal communications skills
- Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
Method of Application
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 10 August 2025. Applications should be sent to applications@wiocc.net indicating the job position in the Subject Line.
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