NI - Customer Service Sales Manager at Jumia Nigeria

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 

Responsibilities:

• Management of day-to-day operations of CS sales.
• Oversee the sales team to ensure targets and standards are met by holding daily briefing with team to set objectives for the day and monitor progress regularly.
• Devises strategies and techniques necessary for achieving the sales targets.
• Achieving growth and hitting sales targets by successfully managing the sales team.
• Access current team processes and procedures, identify opportunities for improvement and implement them.
• Provide detailed and accurate sales Analytics and forecasts for the team
• Tracking sales Team KPI on daily, weekly and monthly basis, sending performance report to management.
• Setting individual sales targets within the sales team.
• Ensure the right staffing count is done in CS sales to efficiently manage cost and productivity.
• Resolve customer complaints regarding sales and service.
• Plan and coordinate training programs for cs sales staff.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, or related field.
• 5 years of experience in sales with experience in Tele-sales or banking sales.
• Strong oral and written communication skills.
• Proven ability to lead a team to meet targets.
• Excellent leadership skills.
• Experience setting sales goals.
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office especially excel or google sheet

KPI

• Growth of CS sales share of business
• CPO reduction
• NMV, Net order meeting set commercial target.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders