Network and Technical Support Engineer at Viva Cinemas

Planning

• Responsible for developing a detailed infrastructure plan to achieve the objectives outlined in the IT Team annual Operating Plan.
• Regularly report progress against plan to the Head of Operations and CEO. Also report progress against plan to other interested parties across the business.
• Follow the Internal Escalation process to escalate issues within the organisation.
• Responsible to the Head of Operations and Accounts to produce the IT Team annual budget.

Customer support

• Respond and resolve all incidents and problems that are allocated or escalated by other members of the team in accordance with the time set out in the Service Level Agreements.
• Recommend and where appropriate implement actions to prevent calls re-occurring
• Where appropriate, coach customers in the proper use of the IT infrastructure to reduce the level of dependency upon the IT support function.
• Have a methodical and analytical approach to fault resolution.
• A good communicator, polite, presentable and positive attitude when dealing with users

Network and Systems Administration

• General administrative duties including but not limited to the administration of all Windows, Email, Data storage, Security, Backup, Telephone, Printers, Copiers, Remote user support, Windows, Network printers, Hardware devices and drivers.
• Management of VIVA and Persianas Retail computer and individual user accounts and access control lists, management of all Files and Folders access rights.
• Operation and control of the communications devices and may also assist in the design, installation and implementation of the network structure.
• Monitoring and maintenance of Network operation systems – Win 2008-16 and the server physical and logical Disk drives.
• Troubleshoot, monitor, tune, maintain, support and enhance performance of existing operating systems hardware and networks.
• Research, analyze, evaluate and utilize new systems tools for System maintenance and performance
• Evaluate and apply computer networking and telecommunication technologies to the Email networks
• Create documentation and training materials for users are required.
• Perform backup of software and data on file servers.
• Develop and maintain documentation that thoroughly and accurately communicates the technical software, operating systems and hardware environment of the VIVA and Persianas Retail Offices.
• Recover the system in the event of any form of failure or disaster.
• Escalate issue to Head of Operations as required.
• Supporting the projection department especially in this period with the emergence of a digital projector to ensure ease of access and maximum uptime.

Network Security

• Perform regular backups of data as directed by the Operations manual
• Adhere to operational security standards and identify report and rectify any situation that could compromise VIVA and Persianas Retail systems and business information.