Mortuary Attendant Supervisor at Deloitte

Job Purpose:

• The Mortuary Attendant Supervisor oversees the daily operations of the mortuary, ensuring compliance with health, safety, and ethical standards. The role holder will be involved with supervising mortuary attendants, coordinating workflows, maintaining facilities, and providing exceptional care and respect for deceased individuals and their families.

Core Responsibilities:

Supervision and Team Leadership:

• Supervise and coordinate the activities of mortuary attendants, ensuring efficient workflow and adherence to policies.
• Conduct staff scheduling to ensure adequate coverage for all shifts, including weekends and holidays.
• Provide training, mentorship, and performance evaluations to foster professional growth.
• Address staff concerns, mediate disputes, and resolve operational challenges promptly.
• Promote a supportive work environment and encourage teamwork.
• Ensure staff complies with ethical standards, safety protocols, and local regulations governing mortuary operations.

Operational Oversight:

• Oversee the intake, storage, and release of deceased individuals, ensuring accurate documentation and secure handling.
• Implement procedures for body identification and maintain detailed records.
• Ensure the mortuary is clean, organized, and equipped with necessary supplies.
• Oversee proper storage and maintenance of equipment, including refrigeration units.
• Develop and implement operational policies to improve efficiency and service quality.
• Monitor workflows and identify areas for improvement.

Health, Safety, and Compliance:

• Ensure compliance with local, state, and federal health regulations related to the handling of deceased individuals.
• Oversee biohazard waste disposal and sterilization of tools and equipment.
• Implement and enforce workplace safety policies to mitigate risks for staff and visitors.
• Conduct regular audits and inspections to identify and address potential hazards.
• Maintain accurate records of operational activities, incidents, and compliance audits.
• Prepare reports for internal use and regulatory agencies as required.

Family Interaction and Support:

• Serve as a point of contact for families, addressing questions and concerns with empathy and professionalism.
• Coordinate viewing arrangements and ensure a respectful environment for grieving families.
• Work closely with funeral directors to facilitate the seamless transfer of remains and support funeral arrangements.
• Handle sensitive situations with care, including cases involving disputes, delays, or special requests.

Training and Development:

• Provide ongoing training on mortuary operations, safety protocols, and ethical considerations.
• Organize workshops or certification programs to enhance staff skills.
• Ensure all team members are familiar with updates to legal requirements, company policies, and industry best practices.

Inventory and Resource Management:

• Monitor inventory levels of mortuary supplies and place orders to prevent shortages.
• Track usage of consumables and maintain cost efficiency.
• Oversee regular maintenance and calibration of equipment to ensure functionality and compliance.
• Coordinate repairs or replacements as necessary.

Ethical Standards and Confidentiality:

• Uphold the dignity and privacy of deceased individuals and their families.
• Ensure ethical handling and storage practices at all times.
• Safeguard sensitive information related to deceased individuals, families, and operational activities.

Qualifications
Educational Requirements:

• Bachelor’s degree in a related field

Professional Requirements:

• Relevant professional certifications

Experience Requirements:

• Minimum of 3 years’ proven experience in supervising and managing a team of mortuary attendants.
• Experience in managing daily operations of the mortuary, including scheduling, inventory control, and equipment maintenance.

Knowledge Requirements:

• Deep knowledge of mortuary science principles and practices, including embalming, restoration, and preparation of remains for viewing and disposition.
• Basic understanding of human anatomy and physiology.
• Basic knowledge of common diseases and their effects on the human body.
• Comprehensive knowledge of safety and sanitation procedures, including infection control and the use of personal protective equipment.
• Thorough understanding of all relevant laws, regulations, and industry standards related to the handling and disposition of human remains.
• Knowledge of customer service principles and the ability to provide compassionate and respectful service to families.

Skill Requirements:

• Leadership Skills
• Organizational Skills
• Time Management Skills
• Communication Skills
• Interpersonal Skills
• Technical Skills
• Problem-Solving Skills
• Attention to Detail

Personal Abilities

• Professional attitude towards work.
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers.
• Supportive and approachable and capable of inspiring confidence in staff members.
• Ability to adapt accordingly.
• High levels of honesty and integrity.