Monitoring, Evidence, Accountability and Learning Coordinator at Norwegian Refugee Council (NRC)

• The MEAL Coordinator provides technical leadership in monitoring, evaluation, learning, and information management systems across NRC Nigeria’s operations. The position supports the rollout of NRC’s MEL systems, ensures high‑quality data collection and analysis, strengthens staff capacity, and promotes a culture of learning and continuous improvement. The Coordinator works closely with area offices, programme teams, and the MEAL Manager to support adaptive management, high‑quality reporting, and effective use of evidence in decision‑making.
• This role also contributes directly to programme development by informing logical frameworks, reviewing indicators, supporting needs assessments, and leading analytical work that drives strategic programming. The MEAL Coordinator ensures compliance with NRC policies, data protection standards, and global MEL frameworks, while fostering collaboration, systems strengthening, and cross‑team learning.

Responsibilities
Generic Responsibilities

• Ensure full compliance with NRC MEAL policies, guidance, SOPs, and data protection requirements.
• Provide regular progress updates to the MEAL Manager and support adaptive management.
• Promote continuous improvement, innovation, and capacity strengthening in MEL practices.
• Coordinate with programme teams, sector leads, area offices, and partners to ensure harmonised approaches.
• Support the use of monitoring data, evaluations, and assessments to inform programme adjustments and strategy.
• Contribute to organisational learning, lessons‑learned documentation, and evidence‑based decision‑making.

Specific Responsibilities

• MEAL & Programme Performance
• Participate in proposal development, including indicator design, target setting, and logical frameworks.
• Lead the design and review of the MEAL Pack (IPTT, Logframe, Activity Tracking Table, Theory of Change, MEL Plan).
• Support routine monitoring, data quality audits, and verification processes across field offices.
• Compile quantitative output data and support monthly Global Output and Outcome Reporting System (GORS) submissions.
• Support assessments, baseline/endline studies, and field data collection using digital tools.
• Strengthen data analysis, reporting quality, and learning across programme teams.
• Information Management Systems (MIS)
• Co-lead the development and maintenance of NRC’s programme information systems.
• Provide technical support on digital data collection (NRC Collect, Kobo, ODK, CommCare).
• Ensure data governance standards including file structures, metadata, access control, and versioning.
• Develop dashboards, automated reporting systems, and data visualisation products.
• Support spatial data management and GIS-based mapping when required.
• Build staff capacity in information systems and responsible data practices.

Critical Interfaces

• Programme Development & Grants (logframes, IPTT, reporting).
• Core Competency Specialists & Project Managers (adaptive management).
• Area Office MEAL staff, enumerators, and field teams (tools, quality control).
• ICT/Information focal points (system access, data security).
• Advocacy, Communications & Protection mainstreaming teams (evidence products).

QUALIFICATIONS
Generic Professional Competencies

• Bachelor’s degree in Statistics, Information Systems, Social Sciences, Development Studies, or related field.
• Minimum 5 years’ experience in MEAL roles in humanitarian or development settings.
• Strong knowledge of quantitative/qualitative M&E methodologies and outcome monitoring.
• Demonstrated ability to generate analytical and visual insights using Excel, Power BI/Tableau, and statistical software (SPSS, STATA, R).
• Experience with digital data collection platforms and data protection standards.
• Strong report writing, analytical and communication skills.
• Experience training and building capacity of staff.

Context/Specific Competencies

• Knowledge of Nigerian humanitarian context and NRC’s areas of intervention.
• Experience managing MEL activities across multiple field locations.
• Familiarity with GIS, data systems, and programme‑driven evidence needs.
• Ability to work effectively in multicultural teams and under pressure.

Behavioural Competencies

• Planning and delivering results
• Working with people
• Analysing and problem‑solving
• Communicating with impact and respect
• Handling insecure environments
• Coping with change
• Acting with integrity
• Building meaningful relationships