Modern Workplace Administrator at MacTay Consulting

Responsibilities

• Work with the Microsoft 365 Product owner to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate among others to improve ways of working in the organization.
• Assist with training and adoption of new Microsoft 365 solutions and processes including delivery & creation of training plans, materials, and documentation.
• Provide technical user support for incidents escalated from the helpdesk and resolve system/application issues.
• Explore ways to scale Microsoft’s offering, such as with the Power Platform, within the organization based on business opportunities and other technical innovations.
• Work with the Microsoft 365 cluster team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
• Assist with the migration of content from various sources (country office servers, google drive, dropbox, personal computers, one drive, SharePoint, etc.) to Microsoft 365 environment as designed.
• Offer technical support on the Microsoft PowerBI platform to staff in the organization.
• Design test scenarios/cases for Office 365 (Teams, Exchange, SharePoint, DMS), Microsoft Office, Microsoft Windows 10, and other digital workplace solutions.
• Develop testing scopes and schedules for projects.
• Collaborate regularly with internal and external stakeholders to meet project objectives.
• Provide regular status updates regarding accomplishments, top priorities, and risks/issues.
• Provide hands-on technical expertise, develop documentation and provide training for other members of your team.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 5 years work experience.
• Proficiency in Microsoft 365 administration.
• Microsoft PowerBI usage
• Deep understanding of voice/video communications within Teams
• Extensive Experience designing and leading migration projects to Teams (from Skype, SharePoint/OneDrive, and Enterprise Voice)
• Understanding of App Protection Policies and Azure Conditional Access Policies
• Understanding of Group Policy Objects (GPO) and security controls.
• Deep understanding of all Office 365 applications’ functionality and governance.
• Up to date knowledge of the Microsoft 365 ecosystem
• Skilled at user training and support
• Ability to configure Microsoft 365 to manage processes and document storage
• Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
• Able to work in a team.
• Strong problem-solving, critical thinking, and analytical skills.
• Knowledge of the systems development life cycle.
• Knowledge of systems analysis and design methodologies.
• Excellent oral and written communication skills (in English) required
• Effective meeting facilitation skills
• Able to work effectively in a culturally diverse environment.