Microsoft Office 365 Technical Support Engineer at ECLAT HR Consulting

Job Description

Microsoft Office 365 technical support engineer to support and ensure optimal delivery of Microsoft Office 365 solutions within the company and to clients, including the initial migration to Office 365 platform.

Job Functions/Responsibilities

• Ensure efficient and quality assured implementation of Office 365 migrations and solution deployments.
• Deliver technical solutions to Office 365 issues for corporate customers.
• Support installation, configuration, and support of Microsoft Office 365 on various platforms.
• Ensure accurate and timely resolution of all assigned issues.
• Notice trends and report reoccurring problems.
• Update Office 365 licenses, subscriptions and user management as necessary.
• Increase engagement with Office 365.
• Participate in product testing, tool building and pilot new projects
• Ensure high quality customer experience.
• Stay up to date with technological changes in the industry with internal and external training.

Requirements/Qualifications

• Relevant experience as a Microsoft Office 365 technical support engineer or similar position.
• Experience in delivering successful Office 365 migration and solution deployment.
• Commitment to meet and exceed individual and team KPIs.
• Excellent written and verbal communication skills.
• Understanding of Office 365 Suite and environment.
• Understanding of Office 365 capabilities, plans, service descriptions and features.
• Experience with desktop administration.
• Excellent knowledge and troubleshooting experience in support of Microsoft Office Suites.
• Relevant certification is an added advantage.