Merchant Support Agent - Edo at Traction Apps

Role Overview:

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for resolving first level complaints from merchants via social media, emails and phone calls. Also, to be available to take all enquiries from incoming calls and cross sell Traction's products and services.

What you’ll do:

• Conduct regular visits and support of Merchants to ensure up-time on POS terminals.
• Provide on-site support to customers that use Traction apps products
• Attend customers' complaints, enquiries, and resolve issues via phone and first-level support.
• Work hand in hand with the sales team to carry out deployments and deliver on leads.
• Prepare and submit daily activity reports including issue resolution, feedback, and performance reports.
• Escalate the issues/complaints to higher authority for solution if needed.
• Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

What you’ll need (Requirements):

• At least 1 year of experience in a relevant role
• Thorough understanding of the Fintech industry
• BSc degree preferred
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
• Strong communication skills