Member Experience Officer at Ifitness Center Ltd

Role Summary

The prospective job holder is responsible for ensuring smooth and efficient front desk operations by adhering to transaction processes and policies. This includes processing transactions such as selling subscriptions and products, addressing basic customer inquiries, and resolving member account issues. The MEO also serves as an account officer, following up on membership renewals and maintaining accurate front desk records in line with company policies.

In addition, the prospective job holder assists the Branch Operations Manager in handling member-related issues and ensure the reception area is well-maintained, aligning with the company’s look and feel standards. Through their role, the MEO contributes to an excellent member experience and operational efficiency.

Key Accountabilities

• Front desk transaction processes and policies are adhered to, including selling subscriptions and products, and handling basic customer inquiries, especially member account issues.
• Act as account officers by following up on renewals when due.
• Supervise the Transaction Officer to ensure access control/check-in policy compliance.
• Ensure all front desk records are well-kept in line with company policy.
• Assist the branch operations manager on duty in handling member issues.
• Keep the reception area tidy in line with the company’s look and feel policy.

Requirements

Education & Experience

• BSc/HND in any social science or equivalent course.
• Minimum of 3 years in Operations/sales customer Service, preferably in the following sectors:   Hospitality, HMO space and Insurance
• Has led a 5-man team size for a minimum of 1 year
• Has proven track record of achieving sales target