Medical Officer (Clinical & Healthcare Operations Associate) at Westfield Consulting

Job Summary

• The Medical Officer will support clinical accuracy, healthcare operations, and patient-facing guidance within a non-clinical, healthcare access environment.
• This role is not a hospital-based clinical role. The Medical Officer will not run a clinic or manage inpatient care. Instead, the role focuses on consultation, review, coordination, and clinical governance within a healthcare access and referral ecosystem.
• The ideal candidate should understand clinical medicine but also be comfortable working in a healthcare business, patient navigation, and preventive health systems environment.

Responsibilities
Clinical & Medical Advisory:

• Provide clinical guidance for patient navigation and referral decisions
• Support triage frameworks to help patients connect to appropriate providers
• Offer consultation support for complex or unclear patient cases within the platform
• Escalate high-risk cases to partner hospitals or senior physicians when necessary

Healthcare Operations Support:

• Assist in structuring patient referral pathways across partner hospitals and labs
• Help standardize communication between patients and healthcare providers
• Support quality control of healthcare delivery experience across the network

Health Content & Education;

• Review medical accuracy of health education content for campaigns such as preventive health, “War Against Sugar,” and chronic disease awareness programs
• Contribute to creation of simplified medical explanations for public education
• Support development of training materials for healthcare outreach teams

Partnership & Provider Engagement:

• Support engagement with hospitals, laboratories, and clinics on clinical alignment
• Assist in onboarding healthcare providers into the ALFORTAL network
• Ensure clinical expectations and patient pathways are properly communicated

Data & Preventive Health Insight:

• Assist in identifying common health trends from patient interactions (e.g., diabetes risk, hypertension risk, lifestyle disease patterns)
• Support preventive healthcare strategy development using real-world data insights

Compliance & Safety:

• Ensure all patient-facing information is medically accurate and ethically appropriate
• Support adherence to medical ethics and regulatory expectations in Nigeria’s healthcare system

Requirements

• MBBS or equivalent medical degree
• Full MDCN registration and valid practicing licence
• 1–3 years post-NYSC experience preferred
• Strong clinical knowledge across general medicine
• Good communication and documentation skills
• Comfortable working in a non-hospital, healthcare technology/business environment
• Interest in preventive healthcare, public health, or healthcare systems improvement
• Ability to translate medical knowledge into simple patient-friendly language