MD Telco Retail Outlets at Phillips Consulting

Description

Our client, a leader in the Telco Industry is seeking to fill the position of Managing Director Telco Retail Outlets.

The Managing Director will be responsible for managing all hands-on operational aspects of the retail outlets. The successful candidate will provide leadership, management, and vision necessary to ensure that the outlets have the proper operational controls, administrative and reporting procedures, people systems in place to effectively grow the organisation and to ensure financial strength and operating efficiency.

This function will enable the company to be recognized as a leading global telco provider in the telecom industry; known for making work smarter and life better.

Responsibilities

• Give strategic advice and report results and findings to GCEO.
• Keep all relevant stakeholders informed of developments in line with company’s objectives.
• Ensure employees move in the same strategic direction to achieve its mission.
• Create and report on business plans, monitoring its efficacy and progress.
• Remain close to all stakeholders including the GCEO, chairman and board members, staff, clients, key-decision makers, and external service suppliers.
• Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products that are competitive.
• Continuous monitoring of the annual budget and ensure that revenue/sales targets are met.
• Manage and report on the effective implementation of a marketing strategy to maintain market relevance and promote products and services to increase sales.
• Maintain the quality of services, customer support and level of service in line with service level agreements and other retention strategies.
• Develops and establishes operating policies consistent with the CEO’s broad policies and objectives and insures their adequate execution.

Requirements

Skills/ Knowledge

• Creativity and problem-solving skills.
• Communication skills.
• Strong decision-making skills.
• Leadership skills.
• Planning & Organising skills.
• Must be a Change agent.
• Aligning resources and finding synergies within operations.
• Leveraging innovation and technological improvement.
• Strong analytical skills.
• Strong knowledge of management strategies, financial accounting, human resource planning, customer relations, and implementation of new technologies.
• Good knowledge of research, data analysis, and Managing Director coordination.
• Knowledge of budgeting, costing, and accounting principles relevant to the jurisdictions, industry, and market in which the organization operates.
• Risk management knowledge.
• Knowledge of sustainability and ethical standards.
• Fundamental understanding of promise to stakeholders.

Education/ Experience Requirements

• Minimum of a first degree in Marketing Management, Business Management, or any related field from any top global University.
• MBA or a Masters's in a Management / Business related discipline is desirable from any of the top global Universities.
• Relevant and recognized professional certifications and memberships.
• A minimum of 20 years of experience in Strategic Planning, Business Management, Corporate Leadership, and Financial Decision-making.
• A minimum of 10 years of leadership experience
• Should be heading retail shops/service centers for brands in either Telco, FMCG, or Oil & Gas downstream.
• An ideal candidate is a Head of Retail driving/maximizing revenues from walk in customers from those retail shops

Other Requirements

• Expatriate or Nigerian required for the role.