Marketing Operations Manager at OPay

Job Summary

We are looking for a seasoned Senior Operations Manager to drive operational efficiency and user growth across our markets. This is a role sitting at the intersection of operations, sales, and marketing, ideal for a hands-on leader who thrives in dynamic environments. The ideal candidate will bring strong operational leadership, experience within multinational environments, and a solid understanding of marketing execution—preferably within retail or fintech sectors.

Key Responsibilities

• Oversee and optimise day-to-day operations to ensure seamless service delivery.
• Drive user acquisition and growth strategies within assigned markets.
• Collaborate cross-functionally with sales and marketing teams to execute go-to-market initiatives.
• Identify and implement process improvements to enhance operational performance.
• Monitor KPIs and deliver regular performance reports to senior leadership.
• Lead, mentor, and develop a high-performing operations team.

Requirements

• Minimum of 6–8 years of experience in operations, with exposure to sales and/or marketing.
• Experience in a multinational, retail, or fintech company is strongly preferred.
• Fluency in Hausa (spoken and written) is mandatory.
• Demonstrated track record of driving user growth and operational excellence.
• Strong analytical, leadership, and stakeholder management skills.
• Stable career history with consistent tenure at previous organisations.

Nice to Have

• Marketing experience or exposure to brand/field marketing operations.
• Basic proficiency in Photoshop or similar design tools for creating simple posters or flyers.