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  • Posted: Sep 17, 2021
    Deadline: Sep 30, 2021
  • PRECIOUS PALM ROYAL HOTEL is a sensational resort strategically located in a serene and cozy and Transport, Headquarters, Lagos - Benin Expressway. Isiohor, Ugbowo environment; and shares a common boundary with the Nigerian Army School of Supply, Benin City, Edo State, Nigeria.
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    Marketing Manager

    Location: Benin, Edo

    Position Summary

    • To oversee and manage marketing and sales personnel to ensure maximum revenue, promotional coverage and marketing opportunities are achieved.
    • Should work closely with Front Office and other strategic departmental heads to develop strategies to increase room occupancy and grow our market share for our various products.
    • And also attending to inquiring and complaints from guests.

    Duties and Responsibilities

    • Works with team members and other management team to create and implement a sales/marketing plan.
    • Set example through professional, friendly attitude towards clients and staff, and timely response to clients.
    • Ensure hotel meets or exceeds budgeted goals/targets.
    • Assists with the development and implementation of promotions, both internal and external.
    • Creating a focus on attracting new business.
    • Responsible for the training of marketing and sales personnel.
    • Monitors all day to day activities of the department. v Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
    • Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
    • Update action plans and financial objectives quarterly.
    • Identify new markets and business opportunities and increase sales and occupancy rates.
    • Represent Hotels in various events and exhibition.
    • Participates in sales calls with members of sales and marketing team to acquire new business and/or close on business.  Supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
    • Work closely with Front Office and Account Managers and GM to ensure proposed rate negotiations meet the financial needs of the hotels.
    • Develop strong work relationships with front office team to ensure working in unity and always striving to achieve the same goals.
    • Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
    • Attending all department and hotel meetings as necessary.
    • Builds and strengthens relationships with existing and new customers to enable future bookings.
    • Develops relationships within community to strengthen and expand customer base for sales opportunities.
    • Manages and develops relationships with key internal and external stakeholders.
    • Closely following up on all business leads within a 24 hour response time line to clients.
    • Liaise with the marketing/sales personnel of our sister companies for brainstorming and sharing of ideas v Help to market our bread, water, diagnostic, school and other products/services of ours and our SBUs.
    • Visiting of corporate bodies (B2B) and individuals (B2C) as regard our various products and services.
    • Ensure our brand is visible online (digital marketing and SEO). Online campaign and brand promotion.
    • Responding to customer’s feedback especially from customer’ survey.
    • Responsible for maximizing a hotel's revenues by developing programs to increase occupancy and make profitable use of accommodation, meeting and leisure facilities. v Maintain awareness of the hotel’s facilities to the customers.
    • Responsible for coordinating marketing and promotional activities of the hotel.
    • Identify resources that appeal to customers’ satisfaction.
    • Monitor response of the customers using the hotel facilities.
    • Ensure that customers have access to the hotel information website for reservation.
    • Act as public relations officer of the hotel.
    • Plan to develop promotions for the hotel.
    • Collect contacts to reach potential customers for reservations.
    • Ensure the comfort of the customers in the hotel. v Ensure increase of occupancy at all times.
    • Develop strong customer relations.
    • Ensure protection of customers’ loyalty and reward customers who book regularly.
    • Work closely with the hotel management team to identify marketing priorities.
    • Carry out customer survey.
    • Share the results of customer satisfaction surveys and customer reviews with team members and top management to enhance customers/guests’ satisfaction.
    • Any other assignment from management from time to time.

    Job Requirements

    • Candidates should possess an HND / B.Sc  qualification.
    • A minimum of 7 years work experience.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] and copy to: [email protected] and [email protected] using the Job title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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