Marketing and Customer Relations Manager at Vodstra Limited

We are seeking an experienced Marketing and Customer Relations Manager with logistics experience for immediate employment.

Responsibilities

• Plan, organize, and coordinate all marketing and customer service activities to maximize patronage.
• Identify the company's target market and execute strategies to stay ahead of the competition.
• Attract regular patronage from corporate organizations through aggressive marketing efforts.
• Monitor shipments to ensure timely pick-up and delivery, ensuring customer satisfaction.
• Secure charter services for clubs, associations, unions, institutions, companies, and government agencies.
• Develop products and services to enhance customer retention.
• Compile reports containing data and information related to customer requests and routes.
• Maintain up-to-date route and service information on the company's websites to facilitate bookings.
• Recommend the most effective channels for promoting the company's services, ensuring broad coverage at competitive rates.
• Foster effective communication and collaboration with branch offices to facilitate a unified marketing approach for improved financial performance.
• Create and implement annual and periodic marketing plans.
• Achieve agreed financial targets and goals.
• Handle objections and ensure the satisfaction of all customers.
• Organize training sessions, especially in marketing and customer acquisition and retention.
• Arrange customer forums periodically.
• Coordinate product launches as required.

Candidate Profile

• BSc/HND in a related field with a minimum of 7 years of post-qualification experience.
• Prior experience in Sales, Marketing, or Customer Service.
• Familiarity with the transportation industry is a plus.
• Proficiency in CRM software is desirable.
• Ability to perform well under pressure and maintain professional communication.
• Excellent written and verbal communication skills.
• Strong multitasking abilities.
• Attention to detail.

Remuneration:  Very competitive, including a performance bonus