Job Openings at Limeswood Int'l Company

Job Overview

• The Product Support and Business Manager is responsible for overseeing the seamless functioning of product support operations while also playing a pivotal role in the strategic management of business objectives.
• This role involves coordinating with various teams to ensure the timely resolution of product-related issues, enhancing customer satisfaction, and driving business growth through effective planning and execution.

Responsibilities
Product Support Management:

• Serve as the primary point of contact for product support queries and issues from both internal teams and external customers.
• Develop and implement strategies to streamline product support processes, ensuring prompt resolution of customer concerns.
• Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to address technical issues and enhance product performance.
• Assist clients in developing the right technical specifications for their projects involving a partner range of products.
• Monitor support metrics and analyze data to identify trends, areas for improvement, and opportunities to enhance customer experience.
• Provide guidance and training to support staff to ensure high-quality service delivery and adherence to best practices.

Customer Relationship Management:

• Build and maintain strong relationships with key customers, understanding their needs and addressing concerns effectively.
• Gather feedback from customers regarding product performance, features, and usability, and communicate insights to relevant teams for product enhancement.
• Act as an advocate for customers within the organization, ensuring their voice is heard and their concerns are addressed promptly.
• Attend partner trainings and authorize as the subject matter expert and focal point of interface on sales, system installations and products upgrade.

Business Strategy and Planning:

• Contribute to the development of product roadmaps and business strategies, aligning them with market trends, customer feedback, and organizational goals.
• Analyze market dynamics, competitive landscape, and industry trends to identify opportunities for product innovation and business growth.
• Collaborate with sales and marketing teams to develop go-to-market strategies, product positioning, and promotional campaigns.
• Monitor business performance metrics, such as revenue, profitability, and market share, and develop action plans to achieve business targets.

Project Management:

• Work on bids and tenders; generated technical, solution architecture and commercial proposals for projects.
• Lead cross-functional projects related to product support, business development, and process improvement initiatives.
• Define project scope, objectives, timelines, and resource requirements, and ensure timely project delivery within budget constraints.
• Coordinate with stakeholders across different departments to ensure alignment and effective communication throughout the project lifecycle.

Risk Management and Compliance:

• Identify potential risks and compliance issues related to product support operations and business activities, and develop mitigation strategies.
• Stay updated on industry regulations, standards, and best practices related to product support and business management, ensuring compliance with relevant requirements.

Requirements

• Bachelor's Degree in Mechanical or Electrical Engineering or related field (Master's degree preferred).

COREN / MNSE:

• Certification will be an added advantage.
• Proven experience in product support, customer service, or technical support roles, preferably in a technology-driven environment.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify patterns, and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers, stakeholders, and team members at all levels.
• Project management experience, including the ability to lead cross-functional teams and manage multiple projects simultaneously.
• Knowledge of business strategy development, market analysis, and financial modeling.

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Job Overview

• As an Assistant Project and Service Engineer, you will be responsible for overseeing the planning, execution, and maintenance of engineering projects and services. You will collaborate with various stakeholders, including clients, project managers, and technical teams, to ensure successful project delivery and efficient service provision.
• Your role will involve a combination of project management, technical expertise, and customer service to meet the needs of clients and maintain high standards of quality and efficiency.

Responsibilities
Project Planning and Execution:

• Collaborate with project managers and clients to understand project requirements, objectives, and timelines.
• Develop project plans, schedules, and budgets in coordination with stakeholders.
• Coordinate resources, including manpower, equipment, and materials, to ensure timely project execution.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful project delivery.

Technical Expertise:

• Provide technical expertise and support throughout all project phases, including design, development, implementation, and testing.
• Conduct feasibility studies, technical analysis, and troubleshooting to address engineering challenges and optimize project outcomes.
• Ensure compliance with relevant engineering standards, regulations, and best practices.
• Stay updated on industry trends, technological advancements, and emerging practices to enhance project performance and efficiency.

Client Relationship Management:

• Serve as the primary point of contact for clients, addressing inquiries, providing updates, and managing expectations throughout the project lifecycle.
• Conduct regular meetings with clients to review project status, discuss progress, and address any concerns or issues.
• Proactively identify opportunities for additional services or enhancements to meet client needs and improve customer satisfaction.

Service Maintenance and Support:

• Develop and implement maintenance plans and schedules for engineering systems, equipment, and facilities.
• Conduct routine inspections, troubleshooting, and repairs to ensure optimal performance and reliability of systems and equipment.
• Respond promptly to service requests, emergencies, and technical issues, providing timely resolution and minimizing downtime.
• Document maintenance activities, including work performed, parts used, and recommendations for future improvements.

Team Collaboration and Leadership:

• Collaborate with cross-functional teams, including engineers, technicians, and support staff, to achieve project objectives and deliver high-quality services.
• Provide guidance, training, and mentorship to junior engineers and technicians, fostering a culture of continuous learning and professional development.
• Promote teamwork, communication, and collaboration to enhance productivity, efficiency, and morale within the engineering team.

Requirements

• Bachelor's Degree in Engineering or a related field (e.g., Mechanical Engineering, Electrical Engineering, Civil Engineering).
• Proven experience in project management, engineering design, and service delivery, preferably in a relevant industry (e.g., construction, manufacturing, energy).
• Strong technical proficiency in engineering principles, methodologies, and tools relevant to the project scope.
• Excellent communication, interpersonal, and negotiation skills, with the ability to effectively interact with clients, team members, and stakeholders at all levels.
• Demonstrated problem-solving abilities, analytical thinking, and attention to detail.
• Project management certification (e.g., PMP) and professional engineering license (PE) may be preferred or required, depending on the industry and jurisdiction.

KPI
Project Completion:

• Objective: Timely completion of projects.
• Target: Manage project timeliness effectively.
• Metrics: Project completion rate (Percentage of project completed on time).

Service Response Time:

• Objective: Prompt Service Response
• Target: Prompt responsiveness to service requests.
• Metrics: Service Response Time (Average time taken to respond to requests).

Client Satisfaction Percentage:

• Objective: Client satisfaction
• Target: client satisfaction with the engineer's project delivery
• Metrics: Customer Satisfaction Percentage (Percentage of customer’s satisfaction)

Project Budget:

• Objective: Project Budget Adherence
• Target: Effectively manage resources and control project expense.
• Metrics: Budget Deviation (Percentage of deviation from Project Budget).

Quality of Work:

• Objective: Good quality of Work
• Target: Adherence to specification and standards compliance
• Metrics: Error Rate (Percentage of errors committed during execution).

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Job Overview

• We are seeking a highly motivated and technically proficient Technical Sales Specialist to join our sales team.
• The ideal candidate will have a deep understanding of our products/services, as well as the technical expertise to effectively communicate the features and benefits to potential customers.
• The Technical Sales Specialist will play a crucial role in driving sales growth by providing tailored solutions to meet the needs of our clients.

Responsibilities

• Technical Expertise: Demonstrate an in-depth understanding of our products/services, including their features, functionality, and applications.
• Customer Engagement: Identify and engage with potential customers to understand their technical requirements and propose appropriate solutions.
• Sales Presentations: Conduct product demonstrations, presentations, and technical workshops to showcase the value proposition of our offerings.
• Solution Development: Collaborate with customers to design customized solutions that address their specific technical challenges and requirements.
• Proposal Preparation: Prepare detailed proposals, including technical specifications, pricing, and implementation plans, in collaboration with the sales and engineering teams.
• Relationship Management: Build and maintain strong relationships with key customers, acting as a trusted advisor and technical resource.
• Market Analysis: Stay informed about industry trends, competitive offerings, and emerging technologies to identify new sales opportunities and market trends.
• Sales Support: Provide technical support to the sales team throughout the sales cycle, including responding to technical inquiries, conducting product demonstrations, and addressing customer concerns.
• Sales Reporting: Maintain accurate records of sales activities, customer interactions and provide regular reports to management.

Requirements

• Bachelor's Degree in Engineering or related field. (Master's degree preferred)
• Proven experience in technical sales, engineering, or a related field.
• Strong technical aptitude with the ability to understand and communicate complex technical concepts effectively.
• Excellent communication and presentation skills, with the ability to articulate technical information to both technical and non-technical audiences.
• Demonstrated problem-solving skills and the ability to develop creative solutions to meet customer needs.
• Experience in solution selling and consultative sales approaches.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Willingness to travel as needed to meet with customers and attend industry events.
• Strong customer focus and a commitment to delivering exceptional service.
• Technical certifications related to our products/services.
• Previous experience in a customer-facing technical role, such as technical support or pre-sales engineering.
• Familiarity with relevant industry standards and regulations.
• Experience with project management methodologies and tools

KPI:

• Sales Revenue: The most basic KPI for any sales role is the revenue generated from sales. This will be measured monthly, quarterly, and annual basis.
• Number of New Customers: The total number of new customers acquired within a specific period.
• Average Deal Size: The average value of each sale made by the sales representative.
• Email/Call Response Rates: The percentage of emails or calls that receive a response from potential customers.
• Opportunity-to-Close Conversion Rate: The percentage of sales opportunities that result in closed deals.
• Time to Close: Track the average amount of time it takes for a lead to progress through the sales process and convert into a paying customer.
• Activity Metrics: These include metrics such as the number of customer calls, meetings, demos, or presentations conducted. While activity alone doesn't guarantee success, it's important to consistently engaging with potential customers.