Manager - Operational Risk Management at MTN Nigeria

Reports To: Senior Manager - Business Continuity Management and Operational Risk

Division: Risk and Compliance

Mission:

• Establish, embed, and continuously improve MTNN’s Operational Risk Management (ORM) framework to identify, assess, mitigate, monitor, and report operational risks across the business.
• Enable business performance and resilience by strengthening control effectiveness, reducing operational losses and service disruptions, and supporting informed risk-taking within risk appetite.
• Provide independent, trusted advisory and challenge to business/process owners, ensuring consistent application of operational risk tools (e.g., RCSA, KRIs, loss event management, scenario analysis) and timely closure of risk actions.

Description:

• Develop and assure the Operational Risk Management Framework (ORMF).
• Develop, deploy and continuously improve the Operational Risk Management Framework, policies, standards, taxonomy and procedures aligned with MTN Group requirements.
• Facilitate enterprise-wide Operational Risk and Control Self-Assessments (RCSA) for critical processes; ensure risks, controls, and action plans are documented and maintained.
• Design and maintain Key Risk Indicators (KRIs) and thresholds; monitor performance and escalate breaches with root cause analysis and corrective actions.
• Manage operational loss events and incident reporting lifecycle (capture, classification, validation, analysis, reporting and lessons learned).
• Perform scenario analysis for severe-but-plausible events (technology failure, vendor outage, fraud, process breakdown, people risk) and support mitigation planning.
• Provide risk and control advisory during change initiatives (new products, partnerships, outsourcing, system implementations) and ensure risk-by-design.
• Coordinate and track remediation of audit/assurance findings related to operational risk and internal controls, report progress to governance forums.
• Maintain the Operational Risk Register and dashboards; provide timely reporting to Management, Governance Committees and MTN Group Risk and Compliance.
• Partner with Procurement and vendor owners to strengthen third-party operational risk controls (due diligence inputs, control requirements, performance monitoring and issue management).
• Serve as subject matter expert for ORM in governance forums, including risk committees and operational resilience working groups.

Education:

• Bachelor’s degree in business, Finance, Accounting, Engineering, Computer Science, Economics or related discipline
• Relevant professional certification is an advantage (e.g., CRM/PRM/FRM, ISO 31000, CISA/CISM, IRM, CIA)
• Fluent in English

Experience:

6 – 13 years’ experience which includes:

• At least 3 years in Operational Risk, Internal Controls, Internal Audit, Enterprise Risk, Compliance, Fraud Risk or similar
• Experience facilitating risk assessments (RCSA), developing KRIs and operational risk reporting
• Demonstrable experience working with senior management and cross-functional teams
• Understanding of the Nigerian telecommunications industry and regulatory environment is an advantage
• Experience in supervising/managing others