Manager, Marketing and Customer Service at Vodstra Limited

Vodstra Limited - Our client in the Transportation business requires the services of a competent industry professional to drive the marketing and customer service unit of the Group.

We are recruiting to fill the position below:

Core Responsibilities

• Responsible for the income targets of the Group vis-à-vis Budget.
• Shall identify the company’s target market and adopt strategies to remain ahead of the competition.
• Responsible for providing management with information to assist in formulating policies for the marketing of the company’s services.
• Attract regular patronage of corporate organizations and travelers through aggressive marketing.
• Secure charter services and tours for clubs, associations, and unions, and various institutions like primary or post-primary schools, oil companies, governmental agencies, private businesses e.t.c
• Design services and products to attract more passengers and corporate organizations for the courier and haulage businesses
• Carry out market research to investigate the company’s market share and how to improve on the market share.
• Prepare a Report on all data and information relating to passengers and routes received and submit an implementation plan for approval.
• Maintain good and efficient customer relations.
• Select the most appropriate channel(s) for the promotion of the company’s services and ensure the widest possible coverage at a competitive prices.
• Ensure and maintain proper interaction and communication with branches to develop and maintain a coordinated marketing drive.
• Draw up and implement an annual and periodic marketing plans.
• Analyzing feedback information from passengers for management attention.
• Ensure the realization of agreed targets.
• Handle objections and ensure the satisfaction of all our customers
• Ensure strict monitoring of our competitors

Candidate Profile

• A B.sc/HND in Business Administration or related course from a recognized Tertiary Institution
• Must have at least 10 years post qualification experience, 6 Years in a Senior management position
• Manage customer service of known brands in Nigeria
• Strong sales skills (prospecting, qualifying, networking and campaign management).
• Very Strong organization, leadership, and team management capability
• Good communication skills across the entire organization
• Proven sales ability with historic success at exceeding new business targets, whilst excelling at customer retention through professional account management, development and planning skills.
• Track record of success in B2B business sales