Manager - IP Planning and Operations at Airtel

Level: Mid-Senior

Job Purpose

• This role supports the Enterprise business unit to do IP planning and provide customized technical solutions to enterprise business customers.
• This person will be interacting with the enterprise business team and customers very extensively.
• Flexible and economical design with the timely support of IP-related operational issues is the essence of this role.

Key Accountabilities

• Produces designs and implementation plans to test and activate new links for enterprise customers. This includes design for IP Access, BGP transit, and MPLS VPNs on layer 2 and 3 and APN services.
• Provides Technical validation of new customers’ IP-related order requests.
• Configures switches, routers and ensures solutions are fully documented as part of day-to-day business operation.
• Specifies design parameters and Prepares BoQ preparations for new IP solutions.
• Liaises with service providers to validate the design and ensures they are fit for purpose.
• Supports the sales teams in responding to new tenders and bids on IP-specific designs.
• Ensures effective solution delivery using effective project management techniques.
• Performs service migration activities of IP customers on request.
• Liaises with Enterprise Support service desks in fault isolation and performance-related issues. Performs capacity management routines to ensure links are fully optimized and right-sized.
• Network management and IP service monitoring.
• Pro-active escalation, follow-through liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.
• Creation of contingency plans to minimize service issues.
• Support in Managing & interacting with chosen Intentional ISPs & carriers
• Interacting with partners and Vendors concerning IP-related issues – Ericsson, Huawei, Aviat, Cisco, etc.

Education & Experience

• Bachelor of Engineering Degree.
• Minimum of 3 years relevant experience in ISP and Carrier networks domain with at least 2 years’ experience in an area of IP & Internet network – Planning.
• At least three years’ experience of IP services on Cisco or Juniper equipment.
• Good operations support skills and self starter.
• Sound knowledge of Carrier & Enterprise Network - Planning & Operations.

Skills & Competencies:

• Excellent IP. MPLS and routing knowledge in an ISP environment.
• Excellent Cisco hardware and IOS knowledge.
• General knowledge of telecom industry and standards.
• Excellent English language skills a must, other languages an advantage.
• Logical decision making abilities.
• Ability to innovate and deliver value to business.
• Ability to manage an outsourcing partner to effectively deliver on SLAs.
• Ability to motivate and lead both internal and external partners.
• Self-motivated with good organizational and communication skills.
• Calm and productive under pressure.
• Detail-oriented and organized approach to work.
• Efficient and productive with good time management skills.
• Proven ability to meet internal and external deadlines.