Manager - EasyRent at Walls and Gates Limited

Job Summary

• We are seeking a highly motivated and experienced Manager to oversee the daily operations of our EasyRent division in Surulere, Lagos. The Manager - EasyRent will be responsible for driving business growth, managing client relationships, and ensuring the smooth execution of rental services. This role is crucial in expanding our market presence and maintaining our reputation for excellence.

Key Responsibilities:

Platform Oversight

• Oversee daily operations of the Easy Rent platform.
• Ensure all property listings, user accounts, and agent profiles are verified and updated.
• Monitor and resolve tenant-landlord issues with speed and fairness.

User & Agent Relationship Management

• Build strong relationships with landlords, tenants, and agents.
• Create onboarding guides and walkthroughs for each group.
• Manage customer support and complaints resolution processes.

Growth & Marketing Collaboration

• Work with the marketing team to drive platform adoption.
• Develop community partnerships with real estate agents and firms.

Tech/Product Liaison

• Work closely with the tech team to suggest and test new features.
• Monitor bugs, user feedback, and UX issues, ensuring continuous improvement.

Reporting & Metrics

• Track platform performance: user growth, active listings, rent processed, resolution rates.
• Provide weekly reports and strategic recommendations to the CEO/Walls and Gates leadership.

Revenue & Partnerships

• Drive monetization strategies (agent commissions, premium listings, etc.)
• Explore collaborations with fintech, legal, and housing service providers.

Required Qualifications

• To be considered for this role, candidates must possess:
• 3–5 years in operations, real estate, or platform management
• Strong understanding of property or digital marketplace environments
• Tech-savvy with basic knowledge of platforms, CRMs, or admin dashboards
• Excellent communication, negotiation, and people skills
• Problem-solver, proactive thinker, highly organized
• Bonus: Experience in real estate tech, Lagos housing market, or startup growth

Preferred Qualifications (Optional)

• The following qualifications would be advantageous:
• MBA or other relevant postgraduate degree.
• Experience in the outdoor advertising industry.
• Familiarity with the Surulere market.

Requirements

• Develop and implement strategies to achieve EasyRent's revenue and growth targets.
• Manage and mentor a team of sales and operations staff.
• Oversee client relationships and ensure high levels of customer satisfaction.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Prepare and manage budgets, forecasts, and reports.
• Ensure compliance with company policies and procedures.
• Resolve any issues or complaints in a timely and professional manner.
• Identify and develop new business opportunities within the EasyRent division.