Manager, Agency and Merchants (North) at Smartcash PSB

Key Responsibilities:

• Responsible for identifying and acquiring new merchants for payment processing services.
• Developing and executing strategies to increase merchant acquisition, building relationships with potential merchants, and negotiating contract terms.
• Deliver revenue and market share objectives for merchant segment.

Requirements:

To achieve revenue target within state/area

• Analyzing merchant performance metrics to measure the success of merchant acquisition strategies for optimization of the overall business growth and improvement.
• Negotiating contract terms and pricing with potential merchants, ensuring they are competitive and align with the company's objectives.
• Constantly identify opportunities for increasing the business merchant base.
• Developing and managing budgets for merchant acquisition initiatives.
• Responsible for recharge sales management from strategy development to execution and ensure competitive edge and revenue target achievement.
• Track all on-going partnership and promptly circulate progress.

Achieve Share of Customer

• Ensure full-fledged achievement of New Merchant targets by driving the merchant objectives.
• Collaborating with internal teams such as sales, marketing, and product development to develop merchant-specific content and promotions.
• Building and maintaining relationships with potential merchants, providing guidance and support throughout the sales process.
• Ensuring compliance with legal and regulatory requirements related to merchant segments.

Channel branding and visibility

• Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” for merchants.
• Identify visibility opportunities for Smartcash PSB brand within the merchant segments.
• Effective management of merchant POS Materials stock in the warehouses across the country to avoid damage, wastage and obsolete materials.
• Train Field Sales Team on POS deployment in line with “Picture of success”

Distribution Infrastructure

• Developing and executing a comprehensive merchant acquisition strategy that aligns with the company's goals and target audience.
• Identifying and targeting potential merchant segments through market research and data analysis.
• Develop and execute Merchant agreements, ensuring they are mutually beneficial and meet merchant and company's objectives.

Industry Awareness/Competition Intelligence

• Staying up-to-date with industry trends and best practices to continuously optimize merchant acquisition strategies and stay ahead of competitors.
• Conducting market research to understand industry trends and identify new merchant acquisition opportunities.
• To effectively report competitive activities, observe in the market.
• To immediately address or escalate any unusual activity that may be a threat to existing and potential merchants and performance of the business

Dimension:

Financial Dimension

• MMS (Merchant Market Share)
• Active Merchant
• Transaction Count and value
• Merchant Satisfaction Score
• Revenue

Other Dimensions

• No. of direct reports
• Overall team strength

Educational Qualifications & Functional / Technical Skills:

• Bachelor’s in social sciences, marketing, business management, engineering or computer science.
• Master’s in business administration or management will be an advantage.
• Project management qualification will be an advantage.

Relevant Experience:

• 8 years of commercial/ business management experience, business development, partnership management, and distribution channel development
• Team leadership experience
• 6 - 8 years of relevant experience in products management and fintech industry.
• Computer literacy
• Sales knowledge
• Product/ Service development
• Product/ Service management
• Interpersonal skills
• Customer orientation
• Financial services, banking, PSB and Fintech experience will be a great advantage

Other qualities include;

• Excellent communication and negotiation skills, as well as experience in analyzing data and developing strategies to drive revenue growth.
• A deep understanding of the industry and the company's products or services is also important.

Key Competencies

• Understands accounting principles, standards (IFRS) and Banking Regulations, Knowledge of payments, ecommerce, and banking industry.
• Experience of working in Accounting /FINCON function in a Bank is a mandatory requirement.
• Strong analytical, problem solving and decision-making skills to evaluate alternatives / options
• Proficiency in the use of Microsoft Offices Software e.g. Excel, PPT
• High level of proficiency in the use of Flex cube Banking/Oracle Accounting software