Lounge Supervisor at Bheerhugz Café

Job Description

• Is involved with the delivery excellent customer services and maintain a high level of customer management always.
• Is involved in the setup and effective operations of the shop within company policy, always.
• is involved in the results achieved in the shop including profit and loss performance, mega stock and standards.
• Ensures that opening and closing procedures are adhered to, in line with company policy.
• Responsible for the security, health and safety of staff, customers and property.
• Is involved in overseeing all areas of the shop including third-party providers 
• Maximize all sales opportunities in the shop including quality of food and drink service and availability using all company point of sale as directed; understand all promotions and point of sale requirements and work with the team and General Manager to maximize sales at every opportunity.
• Make use of all inventory management tools
• Ensure full availability of all drinks, food and forecast appropriately to meet shop demands during low and high seasons
• Manage all delivery process including, timely stock counts, line checks, wastage reports and loss investigation etc.
• Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises always.
• Carry out risk assessments to ensure staff and customers safety, ensure the adherence to children specific guidelines.
• Monitor and manage all maintenance issues and manage third party contractors, including cleaners where applicable.
• Manages the shop including motivating and leading the team to work to the highest standard always.
• Manages the day to day performance of subordinates in line with company policies and procedures 
• Manages and maintain subordinate’s welfare and trainings with the help of the Human Resources team.