Lounge Manager at Freeme Digital

Key Responsibilities:

• Operational Management: Oversee all aspects of lounge operations, including staff scheduling, inventory management, and maintenance of facilities to ensure a smooth-running environment.
• Customer Experience: Provide exceptional guest service by managing guest relations, handling complaints, and ensuring that customer satisfaction is at the forefront of all operations.
• Staff Supervision: Recruit, train, and supervise staff, including bartenders, servers, and support staff. Set performance expectations and foster a positive team environment.
• Financial Oversight: Monitor and manage budgets, control costs, track sales, and prepare financial reports to ensure profitability.
• Inventory and Supplies: Manage ordering and inventory of beverages, food, and supplies, and coordinate with suppliers to ensure consistent stock levels.
• Event Management: Coordinate special events, private bookings, and promotions to enhance guest experience and increase lounge revenue.
• Health & Safety Compliance: Ensure compliance with health, safety, and hygiene standards, as well as local regulations for a secure and enjoyable guest environment.
• Marketing & Promotions Support: Collaborate with the marketing team to develop promotional activities, loyalty programs, and other initiatives to attract and retain customers.
• Reporting: Maintain records, prepare reports, and analyze data on sales, inventory, and customer feedback to support business growth and continuous improvement.

Qualifications:

• Bachelor’s degree in Hospitality, Business Administration, or a related field (OR equivalent work experience).
• Minimum of 3-5 years of experience in hospitality management, preferably in a lounge, bar, or restaurant setting.
• Strong leadership and team management skills with the ability to motivate staff to achieve goals.
• Excellent customer service and interpersonal skills, with a passion for delivering a high-quality guest experience.
• Strong organizational, problem-solving, and multitasking abilities.
• Knowledge of POS systems, financial reporting, and inventory management.
• Familiarity with health and safety regulations in hospitality.

Key Competencies:

• Communication: Strong verbal and written communication skills to effectively interact with guests, staff, and stakeholders.
• Attention to Detail: Ensure all aspects of the lounge are up to standard and contribute to an upscale, luxurious environment.
• Problem-Solving: Ability to resolve issues swiftly and professionally to maintain guest satisfaction.
• Adaptability: Flexibility to adjust to the demands of a fast-paced lounge environment, including working nights, weekends, and holidays.