Lounge Floor Manager at King Fisher Africa Limited

Description

• A hospitality business is seeking a detail-oriented and proactive Floor Manager to oversee daily operations and ensure exceptional guest experiences.
• The ideal candidate will be responsible for supervising staff, managing service flow and handling customer inquiries and complaints.
• The role requires strong leadership, problem-solving skills and a passion for hospitality.

Duties and Responsibilities

• Supervise and coordinate operations to ensure efficient service
• Lead and support service staff, providing training and guidance as needed
• Monitor customer satisfaction and address any complaints or concerns promptly
• Ensure compliance with health, safety and sanitation regulations
• Oversee reservations, table assignments and seating arrangements to maximize efficiency
• Manage inventory and supplies, coordinating with suppliers as necessary
• Assist with cash handling, daily reports and operational documentation
• Work closely with the kitchen and bar teams to ensure seamless service
• Foster a positive and professional work environment
• Conduct regular staff meetings to communicate updates and expectations.

Education and Qualifications

• High School Diploma or equivalent required
• Degree or Diploma in Hospitality Management or a related field preferred.

Experience and Requirements:

• Minimum of 4 - 5 years’ experience in a similar role within the hospitality industry
• Previous experience in a supervisory or managerial position preferred
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Ability to multitask and work under pressure in a fast-paced environment
• Knowledge of hospitality best practices and industry regulations
• Problem-solving skills with the ability to make quick, effective decisions
• Organizational skills and attention to detail
• Flexibility to work evenings, weekends and holidays as needed.