Logistics Operations Officer at 1860 Travels Limited

• The Operations Officer is responsible for coordinating daily transport and airport pickup operations, ensuring seamless trip allocation, real-time monitoring, effective communication with drivers and customers, and accurate reporting. This role is critical to maintaining service quality, operational efficiency, and customer satisfaction.

Key Responsibilities

Customer Booking & Intake

• Receive and process booking requests via WhatsApp, phone, email, or website
• Confirm passenger details, flight numbers, arrival times, pickup/drop-off locations, and vehicle requirements
• Ensure all booking information is accurate and logged into the system

Dispatch & Trip Allocation

• Assign trips to drivers and chauffeurs efficiently
• Coordinate with airport protocol officers for VIP services where required
• Share clear trip instructions and confirm driver acceptance
• Ensure drivers have complete passenger and timing details

Real-Time Operations Monitoring

• Track flight arrivals and monitor delays or early landings
• Monitor traffic conditions and adjust dispatch timing accordingly
• Reassign drivers where necessary
• Manage last-minute changes professionally and calmly

Communication & Customer Support

• Update customers when drivers are assigned
• Provide timely updates regarding delays or changes
• Maintain consistent communication with drivers via phone and WhatsApp
• Handle complaints, special requests, and service recovery situations

Reporting & Administrative Duties

• Maintain daily trip logs
• Track driver attendance and performance
• Record completed vs. cancelled trips
• Monitor revenue per trip and vehicle
• Prepare incident reports (late arrivals, no-shows, service issues)
• Submit daily/weekly operational reports to management

Required Skills & Qualifications

• Minimum of OND/HND/Bachelor’s degree (preferred)
• Experience in logistics, dispatch, transport coordination, or customer service
• Strong organizational and multitasking skills
• Excellent communication skills (written and verbal)
• Ability to work under pressure and handle urgent situations
• Proficient in Microsoft Office and WhatsApp Business tools
• Strong problem-solving and decision-making ability
• Knowledge of airport operations is an advantage

Key Competencies

• Attention to detail
• Calm under pressure
• Strong coordination skills
• Customer-focused mindset
• Time management
• Leadership and accountability