Logistics Officer (Resolution & Compliance) at GUO Transport Company Limited

Job Description
We are looking for logistics officers to work alongside the Resolutions teams to handle the following duties:

• Resolve station & customer escalated issues - missing/damaged/delayed - daily/weekly report.
• Monitor and track unacknowledged parcels to resolution - Daily report.
• Data spooling and extraction.
• Notify affected stations (Origin/destinations); email and phone calls.
• Track responses and update the database & escalate when there is no response
• Escalate process failures - root cause.
• Follow through on all escalated issues (closure).
• Reports; system issues, process failure, pending issues, resolved issues, personnel queries.
• Forwarded/delayed parcel; Daily report.
• Monitor and track Customer pick-up and follow-up to ensure prompt collection, and in good condition to reduce liability.
• Take inventory of all delayed customer collections and send to the CPS with an email communication.
• Parcel registration issues.
• Trip creation and acknowledgment issues.
• Waybill edit and cancellation.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 2 years relevant work experience.
• Ability to identify and analyse issues.
• Strong skills in negotiating, relationship building, problem solving, and timely problem escalation.
• Excellent communication skills
• Strong attention to details
• Strong report writing skills
• Good analytical and investigative skills
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Excellent time management and organizational skills
• Good investigative skills.