Logistics Officer at American University of Nigeria (AUN)

SUMMARY OF POSITION:

• The Logistics Officer is charged with the responsibility of supporting the planning, coordinating, and managing logistics operations to ensure efficient and cost-effective delivery of services. The duties will include but not limited to assisting the logistics manager in developing logistics plans, managing personnel and materials, overseeing travel arrangements, and providing excellent customer service while adhering to the University’s policies and procedures

DETAILED LISTING OF RESPONSIBILITIES :

• Develop and implement methodologies and tools for effective execution of logistics plans.
• Support logistics operations, including personnel and materials, ensuring timely and cost-effective delivery of services.
• Assist in developing logistics contingency plans and oversee special logistics events.
• Support shipping of personal and university belongings to/from Yola, Nigeria.
• Liaise with the Abuja liaison office for the arrival and departure of personnel and guests.
• Assist in the preparation and capturing of all travel documents in a timely manner.
• Support in the preparation of travel itineraries and issue tickets to travelers.
• Advise employees on passport and visa requirements, currency exchange rates, and import duties.
• Provide information to staff about essential services, emergency contacts, and local shopping options to ease their transition.
• Follow up on client complaints and provide courteous, friendly customer service.
• Assist in the preparation of management reports and various travel-related reports.
• Collaborate with the finance team to ensure timely and accurate settlement and retirement of advances.
• Provide advice, assistance, and follow-up on university policies, procedures, and documentation.
• Ensure compliance with AUN’s policies and government regulations in all logistics operations.
• Perform other duties as assigned by the supervisor to support operational goals.

Requirements for the position:

• Bachelor’s degree in Logistics, Business Administration, or a related field from a reputable tertiary institution.
• 0 - 3 years post NYSC experience in logistics operations.
• Proven experience in logistics, travel coordination, customer service, or related roles.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office Suite and logistics management tools.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of Nigerian visa, passport, and customs processes is an advantage.

Other requirements, abilities for the position:

• Problem-solving and decision-making skills.
• Customer-focused with a high level of professionalism.
• Attention to detail and ability to handle sensitive information.
• Teamwork and collaboration.